Customer Service

Working Student Customer Service

Herzogenaurach, Germany

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Talent

  • First experience with data handling

  • Good comprehension skills

  • Good analytical skills and interest in the e-Commerce business

  • Advanced MS-Office Skills (in particular Excel)

  • Fluent in written and spoken German

  • Start date: 01.09.2025; Duration: 6 months

Your Mission

  • Be responsible for data maintenance

  • Manage large volumes of data and extract, clean and comprehend them

  • Independently analyze data and draw out salient insights

  • Provide continuous improvements, backlog prioritizations and stakeholder management

  • Respond to ad hoc data requests

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

Want to join our team?

PUMA Headquarter Herzogenaurach

Herzogen­aurach

The PUMA corporate Headquarters are located in Herzogenaurach or Herzo, as we like to call our hometown, located in southern Germany close to Nuremberg.  Every day, more than 1000 colleagues walk through our doors, ready to push sport and fashion forward.  And if you’re lucky, you just might run into Usain Bolt or Antoine Griezmann walking down the hall.

PUMA Interns

PUMA Working Students

It’s never too early to feel the Speed and Spirit of PUMA! Take the opportunity to get an insight into our unique working culture as a working student. Explore the world with us and together, we’ll score.

Customer Service

Representative I Account Services

Somerville, United States of America

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Talent

  • Bachelors or Associates degree preferred
  • 2+ year of related experience, preferably in retail or athletic footwear/apparel industry
  • Ability to work and collaborate with cross functional teams
  • Intermediate Excel knowledge required
  • Ability to utilize successful time management and prioritization skills
  • Domestic travel may be required

Your Mission

  • Manage orderbook of assigned accounts including Sales orders and Bulk orders
  • Serve as a main point of contact and liaison between the account, internal operations team, and Sales
  • Manage the full order life cycle including internal coordination with Sales, Sales Planning, Demand Planning, Procurement, Compliance, Credit, Allocations and Warehousing
  • Troubleshoot, communicate, and resolve orderbook issues with Accounts
  • Analyze orderbook and develop/ execute a plan to meet customer’s requirements and Sales goals
  • Collaborate with the Credit and Return teams to assist customer’s needs and manage chargeback disputes
  • Responsible for presenting monthly KPIs to Account Success management and manage daily EDI uploads.
  • Meet and represent department with Sales and Accounts, including business travel

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

Want to join our team?

Somerville

Boston MA

The large running presence in Boston drives our passion to be to the Fastest Sports Brand in the World.

Customer Service

Fitting Specialist - Golf - Washington D.C./Maryland

National Harbor, United States of America

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Talent

  • High school diploma; college degree preferred
  • Experience with launch monitors (Trackman, Foresight, or FlightScope) and golf club fitting
  • Understanding basic and intermediate fitting terminology
  • Knowledge of golf ball flight data characteristics (speed, launch, spin)
  • High level of energy, initiative and professionalism
  • Ability to set up and break down a fitting day, with the ability to lift up to 50 lbs
  • Ability to conduct 40-50 events in a calendar year
  • Ability to be flexible to business needs and willingness to work weekends

Your Mission

  • This role supports the COBRA PUMA GOLF brand.
  • Currently looking to support the Washington DC and Maryland territory.
  • The Fitting Specialist will be responsible for setting up and conducting our fitting days in the field for their respective territory. 
  • Duties will consist of maintaining fitting tools, setting up the fitting day, organizing orders from the fitting day to be placed by the account or local Territory Sales Manager, keeping accurate fitting records and being the point of contact for our brands for all account requests pertaining to fitting days and fitting day follow up. 
  • This will include one on one fittings with our consumers, participating in large scale brand events, Staff and VIP golf club fittings and working with the local Territory Sales Manager to maintain outstanding relationships with our accounts. 

This role offers a base pay of $175 per event, with additional bonuses based on new sales until December 31, 2025.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

Want to join our team?

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