The analytical engine that powers commercial decision-making across Global eCommerce.

• Lead the Business Insights function and serve as the central insight engine for Global eCommerce, transforming data into actionable business recommendations across key commercial levers.

• Synthesize insights across merchandising, pricing, promotions, demand, marketing, CRM, content, customer behavior,supply chainand purchase performance to create a holistic view of business opportunities, risks, and performance gaps.

• Lead and develop a team of Business Insights Managers responsible for deep-dive analytics, root-cause analysis, opportunity sizing, and recommendation development.

• Establish scalable analytical frameworks, decision-driver trees, playbooks, and workflows that enable consistent problem-solving and performance improvement across markets.

• Drive data-driven decision-making by ensuring insights are commercially relevant, actionable, and aligned to strategic priorities, with success measured through insight quality, recommendation adoption, and business value creation.

KEY RESPONSIBILITIES

• Establish a performance diagnosis & review rhythm focused on material changes, drivers, decisions and actions.

• Lead root-cause investigations across core eCommerce& customer KPIs by driver tree decomposition across customer funnel metrics

• Use driver trees, segmentation, scenario modeling and opportunity sizing to drive impactful decisions across key levers –buying, pricing, demand shaping, content, performance marketing & CRM

• Apply driver trees, segmentation, cohort, funnel and variance analysis to explain performance changes.

• Form and test hypotheses, distinguish signal from noise and quantify the size of opportunities.

• Combine multiple data sources and business context into a coherent commercial view

• Synthesize insights generated across merchandising, pricing, promotions, demand, marketing, CRM, content, and customer analytics to develop cohesive, cross-functional recommendations that maximize commercial impact and business performance.

• Connect functional deep dives into a unified business narrative, prioritizing the highest-value opportunities and translating them into scalable action plans, playbooks, and market interventions.

• Steward reporting standards, analytical methodologies, data consumption frameworks and capability effectiveness. Ensure solutions remain commercially relevant, scalable, trusted and globally consistent. Build scalable playbooks which can be leveraged and replicated

• Lead, coach and develop Data Analysts and Data Storytelling specialists. Establish high standards for requirement definition, analytical rigor, business translation and executive communication.

• Act as the primary analytics capability partner across Product, Technology, Data Engineering, BI, AI/ML and global COE teams. Drive clarity on priorities, scope, dependencies and expected outcomes.

• Lead the translation of complex data and analytical insights into compelling, executive-ready narratives that influence decision-making and drive business outcomes across Global eCommerce.

KEY REQUIREMENTS

• 9–12 years in analytics, business intelligence, strategy ,sales or in multi-disciplinary experiences related to Ecom levers –pricing/ demand/ content/ CRM etc

• Experience in ecommerce or growth-stage digital business mandatory with experience in insight generation from data

• Needs understanding of how each lever across merchandising, pricing, demand, marketing, CRM, content work together to drive commercial impact

• Experience working with complex datasets and translating findings into business recommendations..

• Experience in eCom platforms -consumer or digital-first brand businesses preferred; global matrix experience is advantageous.

The primary commercial performance partner for global and regional eCommerce markets. Combines deep eCommerce operating experience with structured problem-solving to improve revenue, margin, EBIT by impacting conversion, AOV, demand shaping, customer experience & retention. Moves beyond reporting by determining why performance changed, recommending what should be done and aligning markets on executable action plans. Leads a team of data storytellers, setting a high bar for commercial judgment, analytical rigor and executive-ready storytelling. Identifies repeatable best practices, helps turn them into global playbooks and brings recurring market needs into central roadmaps.

KEY RESPONSIBILITIES

• Act as the primary partner to regional and local eCommerce leaders.

• Partner with markets (Americas, EMEA, APAC) to align diagnoses

• Understand market context, customer dynamics, constraints and priorities.

• Challenge assumptions constructively and balance global direction with legitimate local variation.

• Translate findings into simple, prioritized commercial recommendations.

• Co-create holistic improvement plans with outcomes, owners, milestones and success measures aligned with global & regional stakeholders

• Follow through on interventions, ensure adoption, assess impact and adapt when evidence changes.

• Define and govern global KPI frameworks, metric definitions, measurement standards and reporting logic.

• Ensure consistency, transparency and common interpretation across markets and functions.

• Establish standards for analytics consumption and performance measurement.

EXPERIENCE REQUIREMENTS

• 9-12 years in P&L/ analytical/ consulting/ strategy roles

• Experience in ecommerce or growth-stage digital business mandatory, with P&L experience in E-com

• Experience in commercially accountable roles with a record of improving business outcomes through insight.

• Excellent communication skills and experience working with analytical/multidisciplinary commercial performance teams

• Demonstrated ability to convert diagnosis into executable market plans and influence senior stakeholders

• Multi-market or regional experience in a global matrix organization would be an added advantage

• Experience partnering with BI, data engineering, advanced analytics or machine-learning is advantageous.

As Director of Engineering - Core Commerce Platform, you'll own the technology foundation that powers every commercial transaction across our DTC ecosystem - a portfolio of mission-critical commerce capabilities with direct, visible impact on the business.

This is a platform-first, API-first engineering leadership role at the heart of how PUMA sells online. You'll architect and deliver a composable commerce foundation built on best-in-class packaged solutions and open-source technologies, making every capability pluggable, scalable, and reusable across channels. AI-native engineering is core to how we build here: you'll embed intelligent automation, agentic workflows, and AI-driven decision-making directly into the commerce engine.

As PUMA continues to scale its DTC Engineering organization, our leaders are expected to be visible culture builders. These roles are office-based and require regular in-person collaboration to accelerate decision-making, strengthen team cohesion, foster innovation, and build a world-class engineering capability from the ground up.

Key Responsibilities & Scope of Ownership:

• Basket & Checkout - cart management, checkout orchestration, address, tax, and shipping services.

• Payments - payment gateway integrations, payment method management, fraud signals, refunds, and reconciliation.

• Cross Channel Inventory Availability - A centralized availability layer acting as the single source of truth across all channels, governed by real-time ATP calculation and network/channel segmentation.

• Omnichannel Order Management System (OMS) - order lifecycle, inventory allocation, split fulfilment, returns and exchanges.

• Post-Order - fulfilment tracking, consumer notifications, returns portal, and post-purchase experience.

• Social & Agentic Commerce - conversational commerce, social checkout integrations, AI agents for purchase assistance and order management.

API-First & Composable Commerce Architecture

• Define and execute a composable, API-first commerce architecture ensuring every capability is exposed as a clean, versioned, and well-documented API consumable by any channel (web, mobile, voice, agentic).

• Own the composable commerce reference architecture for DTC: MACH-aligned (Microservices, API-first, Cloud-native, Headless) services that integrate seamlessly with SFCC, Fluent Commerce, and APIGEE.

• Design for pluggability that ensures payment providers, fulfilment partners, and loyalty engines can be swapped or extended with minimal coupling.

• API governance - versioning strategy, deprecation policy, and contract testing.

Technology Vision & Product Roadmap Delivery

• Own the technology strategy and engineering roadmap for the Core Commerce Platform, delivered in partnership with the product organisation.

• Balance investment between packaged solution capabilities (SFCC, Fluent Commerce) and custom open-source components by making principled build/configure/extend/buy decisions.

Packaged Solutions & Open-Source Engineering

• Lead Salesforce Commerce Cloud (SFCC) platform engineering for commerce services.

• Technical & strategic ownership of OMS configuration, customisation, and integration including order routing rules, inventory network design, SLA management.

• Drive payments engineering: integration with payment gateways (e.g. Adyen, Razorpay), tokenisation, alternative payment methods, and reconciliation.

Scalability, Reliability & Governance

• Own SLAs, SLOs, and SLIs for all Core Commerce Platform services by ensuring 99.99%+ availability for checkout and payments during peak commerce events.

• Lead capacity planning, load testing, chaos engineering, and disaster recovery for commerce-critical services.

• Establish security standards for PCI-DSS compliance in payments, data encryption, and consumer PII protection across commerce services.

• Drive engineering standards and governance across the organisation's codebases and third-party integrations.

• 15+ years of engineering experience, with 5+ years leading platform or commerce engineering organisations with direct product delivery accountability.

• Strong experience in composable commerce architecture - microservices, event-driven systems, API-first design, and MACH principles.

• Hands-on architectural and implementation experience with Order Management Systems - ideally Fluent Commerce, or strong equivalent (Salesforce OMS, IBM Sterling, Kibo).

• Salesforce Commerce Cloud (SFCC) or equivalent platform background will be a plus.

• Experience with enterprise integrations, API management, and event-driven architectures, including API lifecycle management, integration patterns and distributed messaging platforms.

• Payments domain experience - gateway integrations, PCI-DSS compliance, 3DS2, tokenisation, alternative payment methods.

• Strong experience with Java/Spring Boot and distributed systems, including building, modernising, and scaling large-scale commerce services (Preferred experience with Order Orchestration, Inventory, Fulfilment, Returns & Exchanges and Loyalty).

• Experience with Social Commerce integrations (Instagram, WhatsApp, TikTok) and/or conversational/agentic commerce implementations.

• Strong understanding of data-intensive systems, distributed data architecture and SQL/NoSQL technologies.

• Track record of managing high-availability commerce systems through peak trading events (e.g. Black Friday, sale events).

• Experience with observability, reliability engineering and performance optimisation.

• Demonstrated adoption of AI-assisted engineering practices across the software development lifecycle to improve engineering productivity, software quality and efficiency.

Leadership Expectations:

At PUMA, Directors are expected to operate as enterprise leaders who shape strategy, build capability, and create an environment where teams can deliver exceptional outcomes at speed and scale. Successful leaders combine commercial acumen, technical excellence, and people leadership while embodying the mindset and behaviours that define PUMA's culture.

Strategic Thinking & Vision

• Translate ambitious business goals into clear, executable technology strategies and roadmaps.

• Demonstrate the courage to challenge conventional thinking and advocate for innovative solutions that create long-term value.

• Operate effectively in ambiguity, providing clarity, direction, and confidence for teams and stakeholders.

• Balance immediate business priorities with long-term scalability, sustainability, and consumer impact.

Ownership & Accountability

• Take end-to-end ownership of outcomes, driving execution with determination and a strong focus on results.

• Set high standards for quality, reliability, and operational excellence while fostering a culture of accountability.

• Navigate setbacks and changing priorities with resilience, maintaining momentum through complexity and uncertainty.

• Make difficult decisions when required and stand behind them with conviction and integrity.

People & Team Leadership

• Build, develop, and retain diverse, high-performing teams capable of delivering at scale.

• Foster an environment of trust, inclusion, collaboration, and mutual respect where individuals can thrive.

• Create opportunities for learning, growth, and continuous development while empowering teams with autonomy and accountability.

• Celebrate successes, recognise contributions, and cultivate a culture where high performance and enjoyment go hand in hand.

Collaboration & Stakeholder Management

• Build strong partnerships across Product, Design, Data, Marketing, Operations, and Business teams to achieve shared outcomes.

• Influence effectively across all levels of the organisation through credibility, transparency, and strong communication.

• Demonstrate confidence in decision-making while remaining open to challenge, feedback, and diverse perspectives.

• Lead with a team-first mindset, breaking down silos and enabling collaboration across functions and geographies.

Innovation & Continuous Learning

• Champion modern engineering practices, AI-native ways of working, and a culture of experimentation.

• Encourage curiosity, learning, and thoughtful risk-taking to unlock new opportunities for consumers and the business.

• Create space for innovation while maintaining a disciplined approach to execution and delivery.

• Continuously raise the bar on engineering excellence, operational maturity, and consumer experience.

Commercial & Consumer Mindset

• Understand the connection between technology decisions, consumer experience, and business performance.

• Make decisions that balance innovation, speed, quality, and commercial impact.

• Maintain a strong consumer-first perspective, ensuring technology investments create meaningful value for consumers.

• Demonstrate sound judgment and confidence when translating business priorities into engineering outcomes.

Building PUMA's Future

• Act as a visible culture builder and role model as PUMA continues to scale its DTC Engineering organisation.

• Embrace the opportunity to build teams, capabilities, and ways of working from the ground up.

• Lead with energy, optimism, and purpose, inspiring others to contribute to a shared vision and ambitious goals.

• Foster an environment where bold thinking, determination, collaboration, and enjoyment are all essential ingredients of success.

About the Organisation & Role:

You will be part of the Consumer Intelligence & Engagement organisation responsible for delivering the intelligence and engagement capabilities that enable more relevant and personalised consumer experiences across digital channels. The organisation plays a key role in how consumers discover products, engage with content, and elevate experiences through membership & loyalty. Through capabilities such as personalisation, recommendations, consumer intelligence, experimentation, and AI-driven decisioning, the organisation helps deliver more contextual, data-driven interactions across the consumer journey.

As a Senior Software Engineer (Full Stack), you will build backend services for the membership and loyalty capabilities. You will be responsible for technical design, development and validation. Working closely with the Lead Engineer, Product Owner and Engineering Manager, you will deliver low latency services that support real-time consumer experiences. You will also be building reusable assets for consistent development and delivery.

What you will do:

• Design, build, and operate scalable, low-latency APIs, event-driven services, and integration layers that support real-time and batch membership, loyalty, rewards, and consumer engagement use cases.

• Develop and evolve customer-facing web applications and supporting backend services, ensuring a seamless and consistent membership and loyalty experience across digital channels.

• Configure, extend, and integrate the Antavo loyalty platform, including custom workflows, reward mechanisms, member lifecycle processes, event processing, and promotional capabilities.

• Design and implement integrations between Antavo and enterprise commerce platforms such as SFCC, Fluent Commerce, CDP, CRM, marketing automation, and data platforms to support accurate and near real-time member data synchronisation.

• Apply distributed systems principles including asynchronous processing, idempotency, caching, retries, circuit breakers, and event-driven architectures to build resilient and reliable member experiences at scale.

• Ensure solutions are secure, observable, reliable, and resilient by implementing engineering best practices for monitoring, logging and performance optimisation.

• Collaborate closely with Product Owners, Lead Engineers, Architects, Data Engineers, and AI/ML Engineers to deliver business capabilities and contribute to technical design decisions.

• Contribute to engineering standards, reusable libraries, reference implementations, and platform capabilities that improve consistency, maintainability, and developer experience across teams.
• Troubleshoot production issues through monitoring, logging, crash analysis, and root cause investigation.
• Mentor junior engineers, conduct code reviews, share technical knowledge, and promote engineering best practices across the team

• 7+ years of experience designing and building large scale distributed backend systems on cloud-native platforms.

• Experience implementing or integrating enterprise loyalty platforms (Antavo preferred), including member lifecycle management, rewards, promotions, campaign execution, and loyalty transaction processing.

• Strong understanding of design patterns, data structures and algorithms, with practical experience applying them to real-world use cases.

• Expertise in backend engineering, API design, microservices, event-driven architectures, and scalable integration patterns using Java, Spring Boot and related frameworks.

• Working knowledge of React and modern frontend development practices sufficient to contribute to customer-facing applications.

• Experience with Node.js and related frameworks.

• Experience in event streaming platforms like Kafka.

• Experience with SQL/No-SQL databases with understanding of database architecture and distributed data management.

• Experience with observability, reliability engineering and performance optimisation.

• Experience using coding agents, LLMs or AI-assisted engineering tools.

• Experience in eCommerce, retail, or consumer digital products is strongly preferred.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

About the Organisation & Role:

You will be part of the Consumer Experience Engineering organisation responsible for building fast, intuitive, accessible and premium digital experiences across web and mobile. The organisation owns the web & mobile platforms, engineering delivery for consumer-facing journeys, shared design systems, performance, accessibility and AI-native engineering practices that help product teams deliver consistent, reusable, high-quality consumer experiences across the globe.  

The Senior Software Engineer (Quality) is responsible for defining and executing quality engineering strategies, building scalable test automation solutions, and ensuring exceptional quality, performance, accessibility, and reliability across consumer-facing web and mobile digital experiences.

What you will do:

• Design, develop, and maintain scalable test automation frameworks for mobile applications, APIs, and backend services.
• Define and execute quality strategies aligned with product, engineering, and business objectives.
• Build automated test suites covering functional, integration, regression, end-to-end, and mobile-specific testing scenarios.
• Collaborate with Product Owners, Designers, and Engineers to embed quality throughout the software development lifecycle.
• Implement API, contract, and integration testing to ensure service reliability and platform stability.
• Drive risk-based testing approaches and prioritise quality efforts based on consumer impact and technical risk.
• Validate application behaviour across devices, operating system versions, screen sizes, and varying network conditions.
• Ensure mobile applications meet accessibility, usability, performance, and reliability standards.
• Integrate automated testing into CI/CD pipelines and support implementation of quality gates.
• Investigate defects and production issues through root cause analysis and collaborate with engineering teams on corrective actions.
• Analyse quality metrics, testing effectiveness, and defect trends to continuously improve product quality.
• Leverage AI-assisted quality engineering practices to improve test coverage, defect detection, and engineering productivity.
• Contribute to quality engineering standards, test architecture, documentation, and continuous improvement initiatives.

• 7+ years of experience in Quality Engineering, Software Testing, or Test Automation Engineering.
• Strong hands-on expertise in Playwright, Cypress, Appium or similar automation frameworks.
• Proven experience designing and maintaining scalable automation frameworks for web, mobile, API, and end-to-end testing.
• Deep understanding of quality engineering principles, test strategy, software development lifecycles, and Agile delivery practices.
• Strong expertise in API testing, contract testing, service-layer validation, and automated quality assurance.
• Experience building automated testing solutions and integrating quality gates within CI/CD delivery pipelines.
• Strong knowledge of accessibility standards (WCAG 2.x), accessibility testing tools, and consumer experience quality validation.
• Experience validating mobile applications across devices, operating system versions, screen sizes, and network conditions using BrowserStack, LambdaTest (TestMu AI), or equivalent testing platforms.
• Expertise in test reporting, quality metrics, defect management, root cause analysis, and quality trend monitoring.
• Experience leveraging logging, monitoring, observability, and operational telemetry to support quality analysis and troubleshooting.
• Familiarity with AI-assisted test generation, intelligent regression testing, and AI-native quality engineering practices.
• Excellent problem-solving, communication, stakeholder management, and analytical skills.
• Experience mentoring engineers and driving quality engineering best practices across teams.
• Experience in Consumer, Retail, eCommerce, or Direct-to-Consumer (DTC) digital products is preferred.
• Experience validating experimentation platforms, feature flags, and A/B testing implementations is a plus.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

About the Organisation & Role:

You will be part of the Consumer Experience Engineering organisation responsible for building fast, intuitive, accessible and premium digital experiences across web and mobile. The organisation owns the web & mobile platforms, engineering delivery for consumer-facing journeys, shared design systems, performance, accessibility and AI-native engineering practices that help product teams deliver consistent, reusable, high-quality consumer experiences across the globe.  

The Senior Software Engineer (Mobile) is responsible for designing, building, optimizing, and supporting scalable consumer-facing mobile applications while driving engineering excellence, architectural best practices, and operational reliability across iOS and Android platforms.

What you will do:

• Design, build and maintain scalable mobile applications using React Native, TypeScript and JavaScript.
• Develop native iOS and Android integrations to deliver seamless consumer experiences.
• Define and implement robust application architecture, state management and API integration patterns.
• Collaborate with Product Owners, Design, QA and Engineering teams to deliver high-quality consumer-facing solutions.
• Build secure, reliable and high-performing mobile applications following engineering best practices.
• Develop reusable components, shared libraries and mobile engineering frameworks.
• Implement testing, code quality and automation practices across the development lifecycle.
• Monitor, troubleshoot and optimise application performance, stability and consumer experience.
• Contribute to App Store and Google Play releases, CI/CD pipelines and deployment automation.
• Drive engineering excellence through code reviews, technical mentoring and continuous improvement.
• Shape architecture decisions, produce technical documentation and maintain engineering standards within the team.
• Participate in Agile delivery activities including planning, estimation, refinement and retrospectives.
• Support experimentation, feature flagging and data-driven product optimisation initiatives.

• 7+ years of software engineering experience, including significant hands-on experience building mobile applications.
• Strong hands-on experience with React Native, TypeScript and modern JavaScript development.
• Solid understanding of iOS and Android platforms, application lifecycle and mobile platform capabilities.
• Experience developing and integrating native iOS and Android modules when required.
• Strong knowledge of mobile architecture patterns, modular design and scalable application development.
• Experience implementing state management solutions and application data flow patterns.
• Experience integrating mobile applications with REST and GraphQL APIs.
• Strong understanding of secure application development, authentication, data protection and consumer privacy practices.
• Experience building reusable components, shared libraries and maintainable mobile architectures.
• Strong experience with unit, integration and end-to-end testing, including test automation.
• Experience troubleshooting production issues, analysing crashes, monitoring application health and optimising performance.
• Knowledge of observability, logging, release management and operational support practices.
• Experience conducting code reviews, mentoring engineers and promoting engineering best practices.
• Understanding of accessibility standards, mobile accessibility practices, mobile UX principles and cross-device compatibility.
• Strong problem-solving, communication and collaboration skills.
• Experience in Consumer, Retail, eCommerce or DTC products is preferred.
• Experience with experimentation platforms, feature flagging and A/B testing is a plus.
• Use AI-assisted engineering tools and practices to improve development quality, delivery efficiency, testing and technical documentation.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

About the Organisation & Role:

​You will be part of the Core Commerce Platform organisation responsible for delivering the omnichannel commerce capabilities that power the purchase journey, inventory availability, delivery promise, order processing & fulfilment and post-purchase experiences across channels. The organisation plays a critical role in ensuring products are available to buy, orders can be fulfilled reliably, and commitments made to consumers are delivered consistently. Through a portfolio of commerce platform capabilities, the organisation enables seamless omnichannel experiences while supporting efficient, scalable, and resilient commerce operations across the global digital ecosystem.

As a Software Engineer, you will build the backend services that power omnichannel commerce capabilities. You will be responsible for technical design, implementation and validation. Working closely with the Lead Engineer and Engineering Manager, you will deliver low-latency services that support real-time consumer experiences.

What you will do:

• · Develop and support scalable services for real-time inventory availability, allocation, and order promising across digital and physical commerce channels.
• · Develop accurate Available-to-Sell calculations by combining on-hand, in-transit, reserved, allocated, and safety-stock inventory positions.
• · Build order-promising capabilities that calculate reliable delivery and pickup estimates based on inventory location, fulfilment-node capacity, carrier options, shipping methods, and operational cut-off times.
• · Implement inventory segmentation and buffer strategies, including safety stock and channel-specific allocations, to balance availability while minimizing overselling and underselling risks.
• · Develop production-grade microservices using Java and Spring Boot, with a strong focus on scalability, resilience, maintainability, and operational performance.
• · Build event-driven inventory processing using Kafka or similar messaging technologies to handle receipts, adjustments, reservations, releases, cancellations, and fulfilment updates in near real time.
• · Integrate inventory and promising services with OMS, commerce, WMS, ERP, store, and fulfilment platforms to provide consistent availability across the order lifecycle.
• · Ensure solutions are secure, observable, reliable, and resilient through strong engineering practices.
• · Own well-defined features or components from design through production.
• · Write clean, tested and maintainable code, participate in peer reviews, and maintain relevant technical documentation.
• · Optimize performance, scalability, reliability, and operational efficiency through automation and proactive improvements.
• · Support production services through monitoring, troubleshooting and root-cause analysis, contributing to reliability improvements.

• 4+ years of experience designing, developing and supporting enterprise-grade applications, preferably within commerce, order management, inventory or supply-chain domains.
• · Hands-on software engineering experience with Java, Spring Boot and microservices architectures.
• · Strong understanding of REST APIs, event-driven architectures, messaging technologies and integration patterns.
• · Experience building reliable, scalable, maintainable and production-grade backend services.
• · Practical understanding of design patterns, data structures and algorithms.
• · Experience with automated testing, code reviews, CI/CD pipelines and production support.
• · Understanding of observability, reliability engineering and performance optimisation.
• · Working knowledge of order lifecycle or inventory-management concepts such as availability, reservations, ATP, ATS, allocation or fulfilment.
• · Experience integrating with OMS, WMS, ERP, commerce or fulfilment platforms will be an advantage.
• · Experience configuring and extending Distributed Order Management Systems (OMS), with Fluent Commerce experience preferred.
• · Experience with Kafka or equivalent messaging technologies.
• · Experience using coding agents, LLMs or AI-assisted engineering tools to improve software delivery and developer productivity.

About the Organisation & Role: ​ You will be part of the Core Commerce Platform organisation responsible for delivering the omnichannel commerce capabilities that power the purchase journey, inventory availability, delivery promise, order processing & fulfilment and post-purchase experiences across channels. The organisation plays a critical role in ensuring products are available to buy, orders can be fulfilled reliably, and commitments made to consumers are delivered consistently. Through a portfolio of commerce platform capabilities, the organisation enables seamless omnichannel experiences while supporting efficient, scalable, and resilient commerce operations across the global digital ecosystem.

As a Quality Engineer, you will design, automate and execute tests for Inventory, Promise and Order Fulfilment capabilities. Working closely with the Lead Engineer, Product Owner, Software Engineers and Engineering Manager, you will validate functional and non-functional requirements, contribute to CI/CD quality gates, and help deliver reliable consumer experiences.

What you will do:

• · Develop and execute comprehensive test plans and scenarios to validate inventory availability, order promising, sourcing, and fulfilment capabilities across distributed commerce platforms.
• · Develop automated and high-concurrency test scenarios to ensure oversell prevention mechanisms correctly reserve and allocate inventory when multiple orders compete for limited stock.
• · Identify, document and track defects, perform initial failure analysis, verify fixes and maintain appropriate regression coverage.
• · Validate sourcing and fulfilment optimization logic, ensuring routing decisions appropriately balance cost, delivery speed, inventory utilization, node capacity, and markdown-avoidance objectives.
• · Validate cache refresh and invalidation mechanisms triggered by inventory-changing events to prevent stale availability data and reduce overselling risk.
• · Integrate automated tests into CI/CD pipelines and contribute to quality gates and release-readiness evidence.
• · Apply risk-based testing to prioritise validation according to consumer impact, transaction risk and change complexity.
• · Build and maintain API, integration, and contract testing suites for OMS integrations with WMS, ERP, POS, payment providers, and 3PL/carrier systems.
• · Collaborate with the Product Owner, Lead Engineer and Software Engineers to understand requirements, identify test scenarios and execute the agreed testing approach.

• · 4+ years of experience in Quality Engineering, test automation or software quality assurance, preferably within commerce, order management, inventory or supply-chain platforms.
• · Hands-on experience building and maintaining automated tests for APIs, microservices and event-driven systems.
• · Experience with Java and relevant automation frameworks such as JUnit, TestNG, REST Assured, Selenium, Playwright or equivalent.
• · Experience with API, integration, contract and regression testing.
• · Understanding of inventory concepts such as availability, reservations, allocation, ATP or ATS.
• · Experience validating business-rule-driven workflows such as order promising, sourcing or fulfilment will be an advantage.
• · Understanding of concurrency and data-consistency risks, with experience testing transactional or high-volume systems.
• · Experience integrating automated tests into CI/CD pipelines and contributing to quality gates.
• · Experience with test-data management, defect investigation and failure analysis.
• · Understanding of reliability, scalability, resilience and performance testing considerations for distributed systems.
• · Familiarity with AI-assisted test generation, intelligent regression testing or AI-native quality engineering practices.
• · Experience with cross-browser or cross-device testing tools such as BrowserStack or equivalent will be an advantage

•Own and continuously evolve the overall look & feel of eCommerce on-model and pack shot productions

•Ensure brand consistency and adherence to PUMA's visual and style guidelines

•Lead, mentor, and develop Art Directors and on-set teams

•Act as the final decision-maker for creative quality and image selection

•Serve as the key interface between the local studio and the Global Photography Team

•Foster a positive, collaborative, and high-performing team culture on set

•Maintain and further develop style guides, visual standards, and creative documentation

•Proactively drive innovation and enhancements to PUMA's visual language, including the use of AI-supported creative workflows

•Collaborate closely with Styling, Photography, Post-Production, and cross-functional stakeholders

•Ensure efficient, high-quality production standards across all content creation activities

•8+ years of experience in fashion or eCommerce art direction

•Strong leadership and mentoring skills

•Expertise in photography, styling, and visual storytelling

•Proficiency in Adobe Creative Suite (Photoshop, InDesign, Illustrator)

•Understanding of AI tools and their application within eCom related workflows

•Experience working with global brand and style guidelines

•Excellent communication and stakeholder management skills

•Ability to build positive, motivated, and collaborative teams

The Director of Engineering - DTC Platform Engineering leads the organisation responsible for the shared engineering platforms, cloud foundations, integration capabilities, quality and performance engineering services, and developer tooling that enable DTC product teams to build and deliver secure, scalable and reliable software. This is a foundational leadership role: every product team, every consumer-facing capability, and every commerce transaction depends on the platforms, pipelines, and practices this organisation owns and operates.

You will lead a cross-functional organisation spanning DevOps & CI/CD, Application Security, Test Automation, Enterprise Integrations, Performance Engineering, and Cloud Architecture & Infrastructure. You will work with the SRE & Operations team to define observability standards, SLO enablement, resilience requirements and production-readiness controls. Your remit is to ensure our engineering platform accelerates product delivery velocity without sacrificing quality or resilience - and that our cloud infrastructure is secure, cost-efficient, and built to scale. This role is a key engineering partner to all three product engineering organisations: Consumer Experience, Consumer Intelligence & Engagement, and Core Commerce Platform.

Key Responsibilities & Scope of Ownership:

• DevOps & CI/CD - build, test, and deployment pipelines, developer tooling, GitOps workflows and release engineering.

• Performance Engineering - load testing, performance profiling, capacity planning, and Core Web Vitals governance.

• Quality Engineering & Test Automation - Enterprise quality strategy, automated testing frameworks, release quality governance, test platforms, and engineering quality standards.

• Integration Architecture & Platform Services - API management, integration architecture, event-driven platforms, shared services, and platform governance.

• Cloud Architecture - infrastructure design, cloud provisioning, Kubernetes platform, networking, security, and cost optimisation.

• Security & Compliance Engineering - Infrastructure security, secrets management, vulnerability management, data protection and security assurance.

Platform Vision & Engineering Strategy

• Define and execute the multi-year Platform Engineering strategy by establishing the technology vision for cloud infrastructure, developer experience, quality engineering, enterprise integrations and automation across the DTC estate.

• Build a platform that acts as a strategic enabler for product engineering teams: reducing toil, accelerating delivery cycles, and raising the quality and reliability bar across all consumer-facing systems.

• Own the platform engineering roadmap and promote adoption of platform capabilities.

• Drive the adoption of platform engineering as a product discipline - treating internal engineering teams as customers and building self-service infrastructure and tooling accordingly.

DevOps & CI/CD

• Increase adoption of CI/CD capabilities across all product engineering organisations - enabling fast, safe, and automated delivery from code commit to production.

• Govern branching strategies, environment topology (dev, staging, UAT, prod), and deployment runbooks across all product teams.

• GitOps-based deployment workflows, progressive delivery patterns (canary releases, blue-green deployments, feature flags), and trunk-based development practices.

• Drive developer experience (DevEx) improvements - fast build times, reliable pipelines, self-service environment provisioning, and clear developer documentation.

• Establish release governance processes that balance deployment speed with change risk management, particularly for high-impact commerce events such as sale periods and product launches.

Quality Engineering & Test Automation

• Define and execute Quality Engineering strategy across all DTC platforms, embedding quality throughout the software development lifecycle.

• Define and evolve shared test automation frameworks covering functional, regression, API, integration, and end-to-end testing.

• Establish quality standards, metrics, and governance to improve release confidence and reduce production defects.

• Enable engineering teams through reusable testing capabilities, tooling, and quality engineering best practices.

Performance Engineering

• Define and execute the Performance Engineering strategy, ensuring applications and platforms meet scalability, reliability, and user experience objectives.

• Establish performance standards, capacity planning practices, and non-functional requirements across all product domains.

• Lead performance optimization initiatives across applications, APIs, databases, infrastructure, and consumer experiences.

• Govern performance KPIs, Core Web Vitals, and platform readiness for major business events and traffic peaks.

Security & Compliance Engineering

• Own the security engineering strategy across cloud infrastructure, platform services, and software delivery pipelines.

• Drive DevSecOps adoption through automated security controls, vulnerability management, and policy enforcement.

• Implement and govern platform controls for identity, secrets management, cloud security posture and compliance automation in collaboration with the central infrastructure team.

• Partner with enterprise security teams to ensure adherence to security compliance requirements.

• Foster a culture of secure-by-design engineering across all product and platform teams.

Integration Architecture & Engineering

• Own the integration platform vision & strategy, capability roadmap, priorities & adoption across the DTC ecosystem.

• Lead adoption of API-first and event-driven platform capabilities that accelerate delivery and reduce integration complexity.

• Establish reusable integration frameworks, shared services, and platform governance to drive consistency and operational excellence.

• Partner with Product Engineering, Data, and Architecture teams to ensure integration capabilities support current and future business needs.

AI Engineering Platforms & Automation

• Define and evolve the strategy for AI-enabled engineering platforms, capabilities and practices across the DTC engineering organisation.

• Establish reusable platform capabilities, standards and guardrails that enable teams to safely adopt AI technologies and accelerate delivery.

• Drive the adoption of AI-assisted and automated engineering practices across the software development lifecycle, improving developer productivity, quality and operational efficiency.

• Evaluate emerging AI technologies, platform capabilities and engineering practices, translating them into scalable and practical solutions that create business and engineering value.

• Ensure AI-enabled capabilities are implemented with appropriate controls for security, compliance, observability, cost management and responsible use.

Team Leadership & Cross-Functional Partnership

• Lead, mentor, and grow a multi-disciplinary team of DevOps engineers, QA automation engineers, performance engineers, cloud architects, security engineers.

• Operate as a trusted platform partner to the Consumer Experience, Consumer Intelligence & Engagement, and Core Commerce Platform engineering directors - understanding their needs and proactively improving the platform beneath them.

• Build strong relationships with Security, Finance (FinOps), and Infrastructure procurement stakeholders.

• Represent platform engineering in architecture review boards, incident reviews, and engineering leadership forums.

• 15+ years of engineering experience, with at least 5 years in a senior engineering leadership role owning platform, infrastructure, or DevOps engineering organisations.
• Proven ability to define platform architecture strategy, technology standards, infrastructure modernisation roadmaps, and engineering guardrails that support scalability, resilience, and security.
• Experience building internal developer platforms, self-service engineering capabilities, and software delivery practices that improve developer productivity, reliability, governance, and time-to-market.
• Experience in Cloud Native Infrastructure -  Kubernetes, compute & runtime services, Cloud CDN, IAM, VPC, and monitoring & observability tooling. GCP experience preferred.
• Proven experience designing and operating CI/CD pipelines at scale - GitHub Actions, Cloud Build, ArgoCD, Spinnaker, or equivalent.
• Experience in Kubernetes platform engineering - cluster operations, Helm, service mesh, and workload autoscaling.
• Demonstrable test automation leadership - experience defining quality engineering strategy and building shared test automation frameworks (Playwright, Selenium, Cypress, RestAssured, k6, or equivalent).
• Performance engineering expertise - load testing tools (k6, Gatling, JMeter), APM platforms (Datadog, New Relic, Dynatrace), and front-end performance profiling.
• Infrastructure-as-code proficiency - Terraform, Pulumi, or equivalent; GitOps workflows with ArgoCD or Flux.
• Understanding of modern security engineering practices, including secrets management, application security (SAST/DAST), cloud security posture management, vulnerability management, data protection, and secure software delivery.
• Master's or Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Leadership Expectations:

At PUMA, Directors are expected to operate as enterprise leaders who shape strategy, build capability, and create an environment where teams can deliver exceptional outcomes at speed and scale. Successful leaders combine commercial acumen, technical excellence, and people leadership while embodying the mindset and behaviours that define PUMA's culture.

Strategic Thinking & Vision

• Translate ambitious business goals into clear, executable technology strategies and roadmaps.
• Demonstrate the courage to challenge conventional thinking and advocate for innovative solutions that create long-term value.
• Operate effectively in ambiguity, providing clarity, direction, and confidence for teams and stakeholders.
• Balance immediate business priorities with long-term scalability, sustainability, and consumer impact.

Ownership & Accountability

• Take end-to-end ownership of outcomes, driving execution with determination and a relentless focus on results.
• Set high standards for quality, reliability, and operational excellence while fostering a culture of accountability.
• Navigate setbacks and changing priorities with resilience, maintaining momentum through complexity and uncertainty.
• Make difficult decisions when required and stand behind them with conviction and integrity.

People & Team Leadership

• Build, develop, and retain diverse, high-performing teams capable of delivering at scale.
• Foster an environment of trust, inclusion, collaboration, and mutual respect where individuals can thrive.
• Create opportunities for learning, growth, and continuous development while empowering teams with autonomy and accountability.
• Celebrate successes, recognise contributions, and cultivate a culture where high performance and enjoyment go hand in hand.

Collaboration & Stakeholder Management

• Build strong partnerships across Product, Design, Data, Marketing, Operations, and Business teams to achieve shared outcomes.
• Influence effectively across all levels of the organisation through credibility, transparency, and strong communication.
• Demonstrate confidence in decision-making while remaining open to challenge, feedback, and diverse perspectives.
• Lead with a team-first mindset, breaking down silos and enabling collaboration across functions and geographies.

Innovation & Continuous Learning

• Champion modern engineering practices, AI-native ways of working, and a culture of experimentation.
• Encourage curiosity, learning, and thoughtful risk-taking to unlock new opportunities for consumers and the business.
• Create space for innovation while maintaining a disciplined approach to execution and delivery.
• Continuously raise the bar on engineering excellence, operational maturity, and consumer experience.

Commercial & Consumer Mindset

• Understand the connection between technology decisions, consumer experience, and business performance.
• Make decisions that balance innovation, speed, quality, and commercial impact.
• Maintain a strong consumer-first perspective, ensuring technology investments create meaningful value for consumers.
• Demonstrate sound judgment and confidence when translating business priorities into engineering outcomes.

Building PUMA's Future

• Act as a visible culture builder and role model as PUMA continues to scale its DTC Engineering organisation.
• Embrace the opportunity to build teams, capabilities, and ways of working from the ground up.
• Lead with energy, optimism, and purpose, inspiring others to contribute to a shared vision and ambitious goals.
• Foster an environment where bold thinking, determination, collaboration, and enjoyment are all essential ingredients of success.

About the Organisation & Role:

You will be part of the Core Commerce Platform organisation responsible for delivering the omnichannel commerce capabilities that power the purchase journey, inventory availability, delivery promise, order processing & fulfilment and post-purchase experiences across channels. The organisation plays a critical role in ensuring products are available to buy, orders can be fulfilled reliably, and commitments made to consumers are delivered consistently. Through a portfolio of commerce platform capabilities, the organisation enables seamless omnichannel experiences while supporting efficient, scalable, and resilient commerce operations across the global digital ecosystem.

As a Senior Quality Engineer, you will own quality strategy, test automation and test execution for omni-channel commerce capabilities. You will work closely with Software Engineers, Tech Leads, Product Owners and Data Engineering teams to embed quality throughout the development lifecycle. Your focus will be building scalable automation, validating AI powered Omni-Channel Experience & Fulfilment Quality, improving engineering quality and enabling fast, reliable releases.

What you will do:

• Define and drive quality strategy & standards for Order Management and Omnichannel Fulfillment capabilities, ensuring reliability, scalability, and business readiness across the order lifecycle.
• Design, build and maintain automated test frameworks covering APIs, integrations, contract, event-driven workflows, and end-to-end commerce scenarios.
• Ensure inventory accuracy, order orchestration, fulfillment execution, and SLA adherence through robust automated and exploratory testing practices.
• Embed quality throughout the software development lifecycle by partnering closely with Software Engineers, Tech Leads, Product Owners and Data Engineering teams.
• Develop and maintain test data management capabilities supporting complex order, inventory, sourcing, fulfillment, and returns scenarios.
• Integrate quality engineering practices into CI/CD pipelines with automated quality gates, release validation, regression testing, and deployment readiness assessments.
• Define quality metrics, test coverage goals and continuous improvement initiatives across the team.
• Coach engineers on test automation, quality practices and continuous improvement.

• Bachelor's degree in computer science, Information Technology, Engineering, or a related field.
• 7+ years of Quality Engineering, Software Testing, and Test Automation experience, with a strong track record of delivering quality for Order Management, Inventory, Fulfillment, and Omnichannel Commerce platforms.
• Strong proficiency with automation technologies such as Selenium, Playwright, Cypress, Postman, or equivalent testing frameworks.
• Expertise in order lifecycle validation, covering order capture, sourcing, fulfillment, shipment, returns, exchanges, and post-purchase experiences.
• Strong expertise in API Testing, Contract Testing, and Integration Testing across distributed microservices architectures.
• Hands-on experience integrating automated testing into CI/CD pipelines, implementing quality gates, automated release validation, and deployment verification processes.
• Strong understanding of modern Quality Engineering practices including shift-left testing, continuous testing, quality engineering metrics, and release readiness assessment.
• Experience in cross-browser testing and tooling (BrowserStack or equivalent) will be an advantage.
• Experience with test-data management.
• Experience leveraging AI-assisted test generation, intelligent test maintenance, intelligent regression testing, and LLM-assisted Quality Engineering practices to improve coverage and efficiency.
• Strong collaboration and stakeholder management skills, with experience partnering closely with Product Owners, Architects, Engineers, Project Managers to influence engineering quality across multiple teams
• Experience mentoring Quality Engineers, driving automation adoption, and establishing engineering excellence and continuous improvement practices across teams.

About the Organisation & Role:

You will be part of the Core Commerce Platform organisation responsible for delivering the omnichannel commerce capabilities that power the purchase journey, inventory availability, delivery promise, order processing & fulfilment and post-purchase experiences across channels. The organisation plays a critical role in ensuring products are available to buy, orders can be fulfilled reliably, and commitments made to consumers are delivered consistently. Through a portfolio of commerce platform capabilities, the organisation enables seamless omnichannel experiences while supporting efficient, scalable, and resilient commerce operations across the global digital ecosystem.

As a Senior Software Engineer, you will design, build, and maintain production-grade backend services that power Inventory, Promise & Order Fulfilment capabilities. You will work closely with Tech Leads, Product Owners, and Data Engineering teams to deliver reliable, scalable, and low-latency services. You will actively contribute to design decisions, code reviews and mentor junior engineers in the team.

What you will do:

• Design and operate secure, observable and resilient Java/Spring Boot services and low-latency APIs for inventory availability and order promising with performance suitable for peak and concurrent demand

• Implement robust concurrency-control and consistency patterns to prevent overselling when multiple orders compete for limited inventory.

• Build event-driven inventory processing using Kafka or similar messaging technologies to handle receipts, adjustments, reservations, releases, cancellations, and fulfilment updates in near real time.

• Integrate inventory and promising services with OMS, commerce, WMS, ERP, store, and fulfilment platforms to provide consistent availability across the order lifecycle.

• Independently own complex services or components from technical design through production.

• Write clean, tested and maintainable code, participate in peer reviews, and maintain relevant technical documentation.

• Optimize performance, scalability, reliability, and operational efficiency through automation and proactive improvements. 

• Support production services through monitoring, troubleshooting and root-cause analysis contributing to reliability improvements.

• Lead component-level design, document trade-offs and contribute recommendations to team-level architecture decisions.

• Mentor junior engineers, perform code reviews and help establish engineering standards and best practices.

• Bachelor's degree in computer science, Information Technology, Engineering, or a related field.

• 7+ years of software engineering experience, with a strong track record of building and operating scalable, high-availability, consumer-facing platforms.

• Strong hands-on software engineering experience with Java, Spring Boot, and modern microservices architectures, building scalable, resilient, and production-grade services.

• Strong understanding of design patterns, data structures and algorithms, with practical experience applying them to real-world use cases.

• Hands-on experience with Kafka or similar event-streaming platforms for event-driven architectures, asynchronous processing, and enterprise-scale system integrations.

• Deep understanding of caching strategies and hands-on experience with Redis or equivalent technologies.

• Strong understanding of concurrency, consistency, and transactional integrity patterns required to prevent overselling in distributed commerce environments.

• Experience implementing event-driven architectures and designing resilient solutions that maintain accuracy under peak trading and high-volume conditions.

• Experience designing graceful degradation and fallback mechanisms that ensure continuity of commerce operations during downstream system disruptions.

• Strong experience with observability and operational excellence practices, including monitoring, distributed tracing and alerting.

• Understanding of inventory management concepts, order promising and delivery estimation models, including inventory location, fulfilment capacity, carrier constraints, and service-level commitments is highly desirable.

• Experience configuring, customizing, and extending OMS platform capabilities to support complex business requirements and omnichannel commerce use cases is preferred.

• Hands-on experience integrating or configuring Fluent Commerce or a comparable OMS platform such as IBM Sterling OMS, Manhattan Associates, Kibo, Salesforce OMS, or similar technologies will be an advantage.

• Experience using coding agents, LLMs or AI-assisted engineering tools to improve software delivery and developer productivity.