Your mission
This role is essential to the growing Customer Service team in EEMEA Distribution, which now oversees several business units:
- Teamsport
- Sport Promotion
- Motorsport
- Seeding Sportstyle
Its primary aim is to uphold high service standards and efficiency as the business expands.
Key Responsibilities:
- Order Management: Handle and monitor customer orders for all business lines.
- Customer Communication: Address inquiries, resolve challenges, and maintain a positive customer experience.
- System Proficiency: Utilize Microsoft Office, SAP, and MyPuma Biz to execute daily tasks and manage requests.
- Reporting: Assist with internal reports concerning order flow, service performance, and operational metrics.
Your talent
Required Skills & Qualifications
- Fluent communication skills in English, both written and verbal.
- Keen attention to detail and excellent organizational abilities.
- Competency in Microsoft Office; knowledge of SAP and MyPuma Biz is advantageous.
- Collaborative team spirit with the ability to thrive in a dynamic, fast-paced setting.
- Strong multitasking skills, adept at juggling multiple priorities while ensuring accuracy.
Organizational Context
- Reports to the Customer Service team head within EEMEA Distribution.
- Located in Salzburg, Austria.
- Plays a key role in supporting diverse business units and ensuring exceptional customer service delivery.
Our principles
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.
PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.
