Your mission
We are looking for a driven and experienced Retail Assistant Manager to join one of our PUMA Mall of Africa Store. This role supports the Store Manager in leading the team to achieve and exceed sales targets, KPIs, and profitability goals, helping position PUMA as the Fastest Sports Brand in the world. If you are passionate about retail leadership, customer experience, operational excellence, and developing high-performing teams, this opportunity is for you.
Key Responsibilities
Sales & Performance
Drive store sales, KPIs, and profitability through effective short- and long-term planning.
Support expense control and ensure strong operational execution.
Spend 90% of your time on the sales floor engaging customers, selling, and coaching the team.
Step in as Store Manager when required.
Customer Experience
Ensure consistently high service standards aligned with PUMA’s Brand Values.
Lead by example in delivering a premium consumer experience.
People & Leadership
Support recruitment, training, development, and succession planning of Associates and Supervisors.
Ensure all required Domestic and Global training programs are completed.
Coach and develop a results-driven team culture.
Operations & Compliance
Drive Loss Prevention education and awareness.
Ensure operational compliance and adherence to company policies.
Manage inventory, shrinkage, and oversee physical stock counts.
Oversee incoming and outgoing merchandise processing.
Ensure accurate POS transactions, refunds, exchanges, and compliance with discount policies.
Maintain store visual standards in line with PUMA guidelines.
Ensure the store environment is safe, compliant, and well-maintained.
Your talent
- Diploma in Retail Business Management or related qualification
- Minimum 3 years’ retail experience, including at least 2 years in a leadership role
- Proven leadership experience at Assistant Manager level (or similar) within a high-volume retail environment (apparel/footwear advantageous)
- Strong commercial acumen with proven KPI and payroll management capability
- Strong operational expertise, including inventory and stock management
- Proven ability to recruit, develop, and retain high-performing teams
- Hands-on leadership style with strong shop-floor presence
- Ability to analyse complex challenges and implement practical solutions
- Confident communicator able to engage teams and present to groups
- Strong organisational and time management skills
- Proficient in MS Office, Outlook, and Internet applications
- Flexible and willing to work weekends and retail trading hours
Our principles
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.
PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.
