As a Lead Application Service Management, you are responsible for managing and developing external service providers within the Application Management domain. You act as the central interface between internal stakeholders and external partners, ensuring compliance with service levels, budgets, and contractual agreements.

Vendor Management

• Manage and develop relationships with external service providers and vendors

• Build and maintain long-term strategic partnerships

• Conduct regular service reviews and performance assessments

• Ensure compliance with SLAs, KPIs, and contractual obligations

• Support vendor selection processes (RFPs, contract negotiations).

Invoice Approval Management

• Review and approve vendor invoices in line with contractual agreements

• Ensure cost transparency and adherence to budgets

• Align with Finance on discrepancies

• Drive and align continuous improvement of invoice approval processes with Invoice Application Management Team

• Track and monitor ongoing costs and forecasts in close alignment with the budget owners.

Application Management Support

• Manage external partners responsible for ERP application operations and support

• Coordinate incidents, service requests, and change activities

• Manage and improve tools @PUMA supporting the Application Management Service process (e.g. SAP Solution Manager, SAP Cloud ALM, Jira Service Management)

• Control, drive and monitor the external AMS partner and make sure that SLA’s are always met

• Ensure stable and efficient application operations

• Promote automation, standardization, and continuous improvement

• Handle escalations and critical service issues.

• Degree in Computer Science, Information Systems, or a comparable qualification

• Several years of experience in IT Service Management or Application Operations

• Proven experience in vendor management and managing external service providers

• Strong knowledge of ITIL or similar frameworks

• Experience with budget, cost control, and contract management

• Strong communication and negotiation skills

• High level of ownership and accountability

• Analytical thinking and structured working style

• Strong problem-solving and conflict management skills

• Team-oriented mindset with excellent stakeholder management abilities

• Fluent English is mandatory (Puma’s corporate language); German or other regional languages are a strong asset.

• Consult our business partners in process and solution design with focus on OTC processes for our Wholesale, Retail and E-com Business

• Partner with tech teams for solution design, development and implementation of new functionalities which will become part of our S/4 Fashion template

• Manage cross functional and cross department relationships and ensure communication with relevant stakeholders

• Seek and provide regular feedback to our business partners to continuously improve our working and delivery mode

• Be accountable for the evaluation, decision taking, and timely delivery of business demands as per agreement with business counterparts and project manager

• Responsible of supporting the continuous improvement and roll out throughout the project phases, including training, testing, migration, cutover and hypercare support.

• Proficiency in business process solution design and delivery; previous experience within fashion, retail, or consumer goods industry is a plus

• Strong execution capabilities combined with an entrepreneurial and hands-on approach

• Very good knowledge of business processes and relevant technology in wholesale, retail, and e-Commerce, preferably footwear and apparel

• Outstanding analytical and technical skills with focus on ERP systems and OTC/Retail/E-com processes, preferably SAP S/4

• Strong interpersonal, presentation and facilitation skills to effectively operate in cross-functional and international environments

• Good understanding of integration between POS and ERP; prior experiences working with SAP CAR is a plus

• Excellent verbal and written language skills in English.

You will be part of the Global Technology Operations team and responsible for SAP Basis Operations for all PUMA SAP systems, including our global SAP S/4HANA and ECC landscape. You will work together with a team of Basis experts and in close partnership with the teams within the Global SAP S/4 Solution Architecture & Technology organization.

In this role, you will follow and enforce standards, drive the SAP system roadmap, and ensure that PUMA’s global SAP systems remain reliable, secure, and scalable. Together with your team and supported by external partners, you will ensure 24/7 monitoring and operations of PUMA’s global SAP landscape.

You excel in a global environment where technical depth, ownership, and cross-team collaboration create real impact. If this sounds like you, we look forward to hearing from you.

• Proven member of international SAP Basis teams, thriving in fast-paced, global environments

• Deep expertise in SAP Basis with strong exposure to SAP S/4HANA and SAP ECC landscapes

• Hands-on expert with active contribution to technical operations and innovation

• Driven to ensure stable, scalable, and high-performing SAP platforms supporting global business operations

• Strong collaborator across regions, functions, and external partners, enabling seamless global delivery

• Proactive, accountable, and solution-oriented mindset with a strong focus on continuous improvement

• Inspires colleagues through clear communication, trust, and a “BE TOGETHER” team spirit

• Passionate about technology and constantly exploring new SAP capabilities and trends

• Business-fluent English and strong intercultural communication skills.

• Perform SAP Authorization work in the PUMA systems and interact closely with internal and external teams

• Support User and role administration activities in SAP systems

• Support in continuous improvement activities for the SAP Roles cleanup

• Support in Roles and Authorization projects like rollouts or continues improvements

• Assist in analyzing SAP ERP Audit topics with the external auditing partners on SAP Systems – SAP ECC, S/4HANA

• Test, Review and evaluate SAP ERP General controls in the audit areas: - Access to programs & data and Program changes & developments

• Collaborate with cross functional teams during SAP ERP audits

• Follow up on audit findings and support remediation tracking.

• Bachelor’s or master’s degree in computer science, Information Technology, Business Informatics, or a related field

• Minimum 2+ years of experience working in the SAP projects – experience working in the SAP Roles and authorizations management is a plus

• Strong knowledge of Audit testing methodologies

• Excellent problem-solving and analytical abilities for complex technical challenges

• Strong communication skills to collaborate across internal teams and external partners

• Fluency in English; additional languages are an advantage.

SAP S4 Hana is a key element of this position! We are looking for Global Solution Architect FICO S4 Hana Fashion Retail at PUMA. As part of our global Solution Architect team, you will be responsible for the SAP S4 Solution architecture running and defining the future global architecture.

Your key responsibilities will be:

• Understanding the Key concepts of S4 Hana Fashion.

• Working along with PUMA’s Business process managers to translate the requirements into Technical Solutions.

• Good understanding of Finance and Controlling process in S4 Hana Retail Fashion Solution

• Flexibility for working with implementation partners to achieve the required business functionality.

• Able to participate in Business workshops and lead the discussion in expertise.

• At least 6 years of overall experience working with Finance and Controlling in Fashion industry.

• Working with AFS or FMS is an added advantage.

• Designing governance process in Finance and Controlling in SAP.

• Proactive attitude to be able to contribute with relevant insights.

• Working on CDS, Fiori, BADI, ENH etc. is an added advantage.

• Excellent communication skills to successfully connect our Partners, Business Process Managers and regional departments. 

As a Manager IT SAP Finance & Controlling, you are the go-to consultant on technical solution design and implementation to PUMA stakeholders on the European and Global Region. Your focus is on Finance and Controlling processes for our direct to customer and wholesale business. Your challenge is to ensure that the Finance & Controlling solutions designed with your partners work effectively, are scalable and support our goal of being the fastest sport brand in the world.

Role Purpose:

• Own the technical design, configuration, and integration of Finance & Controlling processes across the global SAP S/4HANA landscape, ensuring seamless connectivity with related applications such as Treasury, e‑invoicing, and complementary Finance solutions.

• Contribute to the Digital & Technology Finance & Controlling organization, driving the evolution of the global S/4HANA Fashion template and supporting continuous improvement initiatives across markets and business units.

• Serve as the SAP FI/CO technical authority, guiding Finance key users and Business Process Managers through all technical phases of project delivery—from design and build to testing, deployment, and hypercare—while ensuring robust ongoing support and operational excellence.

Key Responsibilities:

• Lead SAP rollout projects end-to-end: from design and configuration to testing and go-live.

• Deliver technical implementations in FI/CO, ensuring alignment with business requirements, best practices, and global template standards.

• Translate business needs into smart, scalable FI/CO solutions

• Stay current with SAP innovations, recommending enhancements to improve functional and technical design.

• Provide ongoing support, troubleshooting, and issue resolution to ensure stable financial operations.

• Collaborate across Finance and IT functions—including Accounting, Controlling, Tax, P2P, O2C, Treasury, Basis, and Integration teams—while coordinating effectively with external partners and implementation vendors.

Technology Scope:

• SAP S/4 Hana core processes in Finance, Controlling and understanding the integration with Purchase to Pay (P2P) and Sales and Distribution (SD)

• SAP FI/CO development lifecycle: development, transport management, quality environment, and technical governance.

• Retail and ECOM: POS and OMS Systems integration with SAP Finance & Controlling.

• Interface technologies: IDoc, BAPI, data services, and general S/4HANA integration frameworks.

• Lead SAP rollout projects end-to-end: from design and configuration to testing and go-live.

• Deliver technical implementations in FI/CO, ensuring alignment with business requirements, best practices, and global template standards.

• Translate business needs into smart, scalable FI/CO solutions

• Stay current with SAP innovations, recommending enhancements to improve functional and technical design.

• Provide ongoing support, troubleshooting, and issue resolution to ensure stable financial operations.

• Collaborate across Finance and IT functions—including Accounting, Controlling, Tax, P2P, O2C, Treasury, Basis, and Integration teams—while coordinating effectively with external partners and implementation vendors.

As a Manager Business Process Finance & Controlling, you are the go-to expert on process and solution design to PUMA stakeholders in the European Region. Your focus is primarily on controlling processes for our omni-channel business. Your challenge is to ensure that controlling solutions designed with your partners work effectively, are scalable and support our goal of being the fastest sports brand in the world.

• Be part of our FI/CO team driving one of the world’s first S/4 HANA Fashion implementation projects, establishing process expertise in SAP S/4 controlling area

• Serve as the first point of contact for the Design & Delivery of all related european controlling processes in SAP S/4 Hana, offering guidance and support to key users and fellow SAP specialists

• Analyze, improve, redesign and when necessary document controlling processes in line with Group Standards and manage their implementation in the existing SAP S/4 HANA Fashion solution

• Perform software testing and approval

• Support smooth running of SAP FI/CO-related business applications

• Organize and execute specific SAP workshops and trainings

• Seek and provide regular feedback to our business partners to continuously improve our working and delivery mode.

• University degree in Business Administration or Computer Science, preferably with a focus on Finance and Controlling or Business Process

• Several years of experience in controlling or accounting according to IFRS and knowledge of the underlying commercial processes in the area of Finance and Controlling

• Process understanding and Best Practice knowledge of the Controlling flows

• Operational experience in SAP S/4 HANA with knowledge of the FI/CO integration with the SD/MM Modules

• Experience in SAP Retail or Fashion solutions - previous project experience in retail, E-Commerce or fashion industry is a plus - this includes Process Design, Configuration or Customizing knowledge

• Excellent communication and presentation skills in English

• Willingness to travel within Europe, team player, able to work under pressure, assertiveness.

This job opportunity is available in full-time or part-time.