Following global and regional standards, ensure that all information related to IT vendors is kept up to date in all required information systems.
Update and maintain the Calendar of IT Events with important dates for the IT team regarding IT contract renewals, license maintenance agreement expiration dates, and other important events.
Act as the initial point of contact to IT vendors for topics related to renewals, additional license or subscription purchases, and quality of service matters.
Partner closely with PNA legal team to ensure that IT department requirements around service and support SLA’s and other technical topics are included when and where appropriate into all technology contracts.
Perform appropriate contract due diligence in advance of vendor contract renegotiation, including identifying alternate suppliers for similar products or services, benchmarking when possible the supplier’s execution towards contracted Service Level Agreements, and considering additional value-added services provided by vendor during previous contract term. (
Ensure IT vendor documentation contains all required information for all suppliers, including security attestations in support of PCI regulations, documentation of user accounts, VPN connections, and any other persistent configurations in the PNA IT environment required by suppliers to provide support services.
Develop and lead vendor analysis when new services are required by PNA IT. This includes developing RFPs, analyzing service offerings for comparative review, and performing preliminary price or cost analysis in support of a vendor acquisition decision.
Conduct regular business review meetings with all vendors on a schedule commensurate with services provided