Diversity at PUMA

INFORMATION TECHNOLOGY

SPECIALIST-IT-SERVICE DESK

Manila, Philippines

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

  • Monitors level 1 ticket queue and responds to the specific request
  • Backup support for local IT support teams for supported countries
  • Handle daily checklists for specific countries as provisioned or agreed upon with local country
  • Effectively resolve tickets that are within scope
  • Effectively redirect out-of-scope tickets to appropriate tier 2 team
  • Monitoring responsibility for all open redirected tickets
  • Answer technical support calls/emails and address the customer's technical support needs or handle / route accordingly
  • Provide first-level technical support on basic operational or maintenance of a personal computers and / or peripheral using documented procedures and available tools
  • Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls
  • Escalate problems when unable to make proper determination
  • Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions
  • Complete required product training modules on time to remain competent of current technology offerings
  • Identify and provide input on unique or recurring customer problems.

Your Talent

  • Understanding and experience in desktop functionality and concepts (PC and Mac)
  • Previous experience in IT Support Services
  • Fluency in oral and written communication in English
  • Other languages such as Spanish, Japanese , Korean & Portuguese an advantage
  • Ability to effectively articulate a problem and solution to a user
  • Be resourceful, flexible and possesses excellent communication skills
  • Capable of collaborating with multi-cultural environment
  • Well-driven, motivated, team-oriented, can easily adapt to a very complex environment

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 16,100 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA Wellbeing at Southeast Asia

Athlete

  • Health Days
  • Medical Check-up
  • On-site Fitness Classes

Social

  • Birthday Celebration
  • Community Engagement
  • Company Events
  • Festival Celebration
  • Free Movie Tickets

Flex

  • Birthday Leave Policy
  • Festival 1/2-day off
  • Flextime
  • Parental Leave Policy

Finance

  • Employee Discount
  • Group Medical Insurance
  • Private Pension Planning 
  • Welcome Gift

South East Asia

There's so much to do and so much to see in South East Asia – like PUMA SEA

SEA Awaits
Copyright- PUMA
Copyright-PUMA

Be An Enabler at PUMA IT

Be part of the team that enables processes across all fields of business globally. PUMA IT drives to constantly improve services and solutions for everyone, everywhere.

Meet the Team