Retail Store I Retail Corporate I Sales I E-commerce Team



Tokyo, Japan

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

EC operation is the key role in the interaction with our consumers and the core element to drive the business growth and the customer experience. The key goal will be to support the consumer experience by implementing projects according to eComm strategy and roadmap, optimizing out-bound logistics (B2C) and providing customer service.

eCommerce system project management

  • Lead and manage to successfully deliver the assigned projects
  • Ensure full understanding of project scope able to design detailed project plan and constantly track project progress to complete as scheduled
  • Project resource management
  • Manage the project scope and cost and make suggestions to implement corrective or preventative actions
  • Make test scenarios and collaborate with global and local vendors
  • Bi-weekly code release management. Proceed to front / back end testing and quality assurance
  • Vendor management
  • Capex budget control
  • Reporting
  • Contracting

Plan and pitch system roadmap

  • Explore enhancement opportunities
  • Roadmap planning
  • Pitch to Global / Japan eComm and make alignment

Site operation / Logistics / Customer Service

  • Mange with 3PL and work with customer service (temp) to maintain smooth out-bound processes.
  • Maintain front end and back end system working with local / global SIer
  • Build up the workflow and maintain operation manuals
  • Identify the issues and improve operation
  • Monitor payment performance and fraud orders.
  • Job monitoring of data flow.
  • Escalation to Global eComm or regional SIers
  • Bug fix by working with local / Global SIer
  • Ensure the efficient eComm procedures aligning with IT, Finance and Global eComm team
  • Stock loss taking
  • Invoice procedure
  • Report monthly operational KPI suggest improvements in order to optimize eCommerce operations
  • Work closely with customer service and shoot the escalation in line with market and consumer expectations and PUMA Standards
  • Report monthly operational KPI suggest improvements in order to optimize eCommerce operations

Your Talent

  • Bachelor’s degree
  • +5 yrs Retail eComm experience. Fashion and apparel industry is plus
  • CMS and OMS knowledge and experience, especially for Salesforce Commerce Cloud
  • ERP knowledge
  • Experience to use Jira and Confluence is plus
  • Business mindset with very good numerical and analytical skills, and project management skills with the ability to manage multiple projects
  • Communication and negotiation skills
  • Ability to effectively prioritize various tasks in a fast-paced agile process environment
  • Advanced skill for Microsoft Excel and Power Point
  • Language Skills:English (business Level in writing & speaking) Japanese (native Level)

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA Wellbeing at Japan


  • Company sports
  • Free gym
  • Sports club contribution


  • Buddy program
  • Company events
  • Community engagement
  • Free soccer tickets
  • PUMA School Bag Program


  • Flextime
  • Mobile working
  • Parental leave policy
  • Special occasion leave policy


  • Employee discount
  • Medical travel insurance
  • Private Pension Contribution
  • Special sales 


Take fashion to a new level at PUMA Japan, including exclusive products that can only be found here.

Play hard in Japan
PUMA Japan

E-commerce GENIUSES

Get together with expert content managers, platform developers, project managers, marketing and operations professionals to achieve one goal: keep PUMA charged with the same energy online as it is offline.

Meet the Team