Retail Store I Retail Corporate I Sales I E-commerce Team

E-COMMERCE

SENIOR CUSTOMER SERVICE MANAGER ECOMMERCE EUROPE

Herzogenaurach, Germany

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

  • Develop innovative customer service concepts with internal and external stakeholders to ensure a superior customer service across multiple channels and regions
  • Streamline the PUMA internal customer service processes between different business units
  • Identify and drive new sales opportunities to utilize the full potential of customer interactions
  • Be the voice of the customer within the PUMA eCom Business. Serve as the primary contact for customer service.
  • Identify and evaluate new customer service trends and technologies to satisfy today’s and tomorrow’s customer expectations
  • Evaluate the performance of 3rd party customer service providers against defined quality requirements and costs
  • Set communication standards in consideration of the “PUMA Voice” for emails and calls
  • Be able to develop and present customer service performance reviews to middle management

Your Talent

  • 3-5 years of relevant working experience in a customer centric role (e.g. Customer Service, eCommerce, Retail or related areas)
  • Bachelor’s degree in Business Administration, Communications or another relevant field
  • Excellent verbal and written communication skills
  • Capability to confidently represent business interests towards internal and external parties
  • Experience in coordinating and monitoring internal and external service providers and resources
  • Understanding of customer engagement technologies, best practices and trends

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

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E-Commerce GENIUSES

Get together with expert content managers, platform developers, project managers, marketing and operations professionals to achieve one goal: keep PUMA charged with the same energy online as it is offline.

Meet the Team