PUMA Careers and jobs – Be you. Apply for a position at our Sales, Merchandising and Go-to-Market teams.

SALES

SALES SUPPORT REPRESENTATIVE

Carlsbad, California, United States of America

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

  • This position supports the COBRA PUMA GOLF brand based in Carlsbad, CA.
  • Partner with outside sales representatives and wholesale accounts to resolve a seamless and friendly Customer Happy experience. This includes order entry, order status checks, product availability questions, expedited order requests, sales program information and product performance attributes and specifications.
  • Serve as a “one stop shop” for sales reps and wholesale partners, acting as a liaison between them and Order Management, Allocations, Credit, Returns, Repairs, Cresting and other departments. Exercise discretion in identifying and troubleshooting matters concerning wholesale partners, providing resolution and follow-up in a fast and effective manner, demonstrating elite service levels.
  • Analyze dynamic inventory positions by leveraging system reporting tools, using discretion to make substitutions to products based on lead times that fulfill required technical specifications.
  • Cultivate and strengthen meaningful relationships and account partnerships to advance the sales opportunities, such as proactive engagement with wholesale partners on order changes and lead time adjustments.
  • Independently identify and execute upsell opportunities based on an analysis of historical order activity of a given wholesale partner(s) and current inventory positions.
  • Lead all aspects of the weekly order book review process with sales reps and Regional Sales Directors including, without limitation, the production and distribution of open order reports.
  • Resolve order book issues including, without limitation, sales holds, credit holds, past cancel, EDI errors, addressing abnormal activity and allowing inventory to allocate and ship to orders that are free of issues. Identify, compile, aggregate and share trends with relevant internal stakeholders
  • Research, develop, manage and, where appropriate, recommend business tools that are and can be used by sales reps, other collaborative departments and senior management for the purpose of advancing sales. This may include areas of expertise such as Corporate and Management Group accounts, Fitting accounts, Rep Resources, Sales Meeting/Sales Admin, Marketing/PGA Show, and others.
  • Other duties as assigned.

Your Talent

  • 3+ years in a customer service role, golf industry preferred.
  • College degree preferred
  • Analytics experience preferred
  • Must have comprehensive, current experience with and technical knowledge of golf clubs.
  • The ability to effectively build relationships with your customers, peers and leadership
  • Accountability, initiative and a high level of ownership
  • Clear, effective communication with strong interpersonal skills
  • The ability to recognize and solve problems involving variables of moderate complexity
  • The ability to work effectively in a team environment
  • The ability to prioritize multiple tasks in a fast-paced environment
  • Must be capable of making independent decisions in line with the company’s policies and values
  • Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint) and PowerBI

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact: us-hrrecruiter@puma.com

PUMA Wellbeing at Carlsbad

Athlete


  • Company sports

  •  Fruit

  • Gym contribution

  • Health weeks

  • On-site gym equipment

Social


  • Breakfast

  • Coffee

  • Community engagement

  • Company parties

Flex


  • Employee assistance services

  • Parental leave policy

  • Summer Fridays

Finance


  • 401K employer match

  • Childcare discount

  • Employee discount

  • Medical & dental insurance contr.

  • Pre-tax benefit plans

Carlsbad CA

Carlsbad is where COBRA PUMA GOLF takes a strong swing at introducing joy into the game of golf.

Swing by Carlsbad
PUMA Carlsbad
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Growing PUMA Sales

Offer the best products to achieve the best results – for PUMA, for our wholesale partners, for our consumers. In close contact with our retail partners, we make sure the best PUMA products are available, when and where consumers are looking for it.

Meet the Team