Your Mission
- Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service.
- Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
- Responsible for recruitment, training, development and succession of high performing, results driven Associates and Management.
- Prepare and administer timely and accurate performance appraisals for each member of the store team.
- Hold each member of the store team accountable to meeting / exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and performance action notices as necessary.
- Spends 85% of their working time on the sales floor engaging with consumers, selling, and coaching employees.
- Accountable for payroll control and selling driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers.
- Responsible for ensuring training programs, both Domestic and Global (required per the role), are successfully completed to drive results within the store.
- Analyze customer profiles, buying trends, and competitive information to impact and drive business.
- Communicate and provide feedback to Area/District Manager
- Implement, manage and monitor Loss Prevention education, training and awareness programs.
- Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates and Customers
- Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required.
