E-COMMERCE

RESEARCHER, DIGITAL UX

Westford, Massachusetts, United States of America

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

Organize a user research plan with clear objectives toward developing a deeper understanding of user needs and finding opportunities for solutions and innovation
Gather user experience data, including user struggle and friction on puma.com, by employing various data collection and research methods such as user testing, evaluations and surveys, and focus groups and propose necessary solutions
Work with Ecommerce Analyst team to extract quantitative insights about user behaviors from web analytics tools and supplement existing site experimentation strategy with learnings in user research
Document learnings and communicate clearly and meaningfully to the business with actionable recommendations to guide design direction and new site features
Balance user needs with business needs to ensure we deliver best experiences for our customers while doing the right thing for the business
Collaborate cross-functionality with Development, UI design, Operations, Merchandising, and Marketing to evaluate current and upcoming needs
Define and establish measures and trending that reflect the impact of design changes influenced by your research

Your Talent

Bachelor’s Degree in Social Science or Human Behavior field
5+ years UX research experience with at least one-year experience working on a B2C Ecommerce site
Experience implementing a wide range of user experience evaluation methods and knowledge of user centric design best practices
Demonstrated track record of taking research and creating compelling cases that lead to product enhancements and existing site design improvement while receiving business buy-in
Experience facilitating user testing and guiding the customers through research use cases while observing behavior, listening for feedback, and thoroughly documenting results
Experience using Google Analytics and other quantitative data tools as another lens to help understand a problem and create a solution that meets customers’ wants, needs, and frustrations
Ability to story tell and translate findings into a meaningful narrative to help others understand the problem and solution

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact: us-hrrecruiter@puma.com

Want to join our team?

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PUMA Wellbeing at Westford

Athlete

Chair massages
Fitness reimbursement
Free gym
Health weeks
Wellness room

Social

Benefit / wellness fairs
Company parties
Community engagement
Coffee bar

Flex

Employee assistance services
Parent child office
Parental leave policy
Summer hours

Finance

401K employer match
Childcare discount
Employee discount
Medical & dental insurance contr.
Pre-tax Benefit Plans

Westford MA

Enter Westford, where PUMA is close to nature (and the sports that come with it) and buzzes with the energy to drive sport and fashion forward.

Go Westford

E-Commerce GENIUSES

Get together with expert content managers, platform developers, project managers, marketing and operations professionals to achieve one goal: keep PUMA charged with the same energy online as it is offline.

Meet the Team

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