Retail Store I Retail Corporate I Sales I E-commerce Team



Westford, Massachusetts, United States of America

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

PUMA is one of the world’s leading Sports Brands that designs and develops footwear, apparel and accessories. It starts in sport and ends in fashion. PUMA offers performance and sport-inspired lifestyle products in categories such as Football, Running, Training, Fitness, Golf and Motorsports.

We are currently looking for a Representative II, Customer Service - Key Accounts to join our growing team in Westford, MA. The ideal candidate will be the primary contact for some of PUMA’s key accounts and provide the highest level of service and sales support.


  • Manage a portfolio of key accounts with sales orders, bulk order management and ensure accuracy and on-time delivery procedures are achieved
  • Serve as a main point of contact and liaison between corporate buyers, internal Operations and Sales groups within Wholesale
  • Support junior Representatives with training, procedure inquiries, feedback on service review calls and assist with tasks, projects and process improvement ticket items
  • Support portfolio demands, inventory flow and PO analysis to identify product allocation and ensure order data accuracy by meeting both internal and external guidelines
  • Responsible for sales order backlogs, credit limit priorities and assess order updates based on delivery windows, inventory availability and fill-rates
  • Manage order analysis cycle by ensuring inventory availability, customer pricing, shipment dates, bulk order management and quantity updates
  • Work with the Credit and Return teams to assist customer’s needs and manage chargeback disputes

Responsible for presenting monthly KPIs to Customer Service management and daily EDI uploads

Your Talent

  • 3+ years of Customer Service experience, preferably in retail or athletic footwear/apparel industry
  • Ability to manage high volume calls, emails and orders
  • Ability to work and collaborate with cross functional teams
  • Excel and system knowledge
  • Ability to utilize successful time management and prioritization skills.

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact:

PUMA Wellbeing at Westford


  • Chair massages
  • Fitness reimbursement
  • Free gym
  • Health weeks
  • Wellness room


  • Benefit / wellness fairs
  • Company parties
  • Community engagement
  • Coffee bar


  • Employee assistance services
  • Parent child office
  • Parental leave policy
  • Summer hours


  • 401K employer match
  • Childcare discount
  • Employee discount
  • Medical & dental insurance contr.
  • Pre-tax Benefit Plans

Westford MA

Enter Westford, where PUMA is close to nature (and the sports that come with it) and buzzes with the energy to drive sport and fashion forward.

Go Westford
Copyright- PUMA

Growing PUMA Sales

Offer the best products to achieve the best results – for PUMA, for our wholesale partners, for our consumers. In close contact with our retail partners, we make sure the best PUMA products are available, when and where consumers are looking for it.

Meet the Team