We are currently looking for a Representative I, Customer Service - Key Accounts to join our growing team in Westford/Somerville, MA. The ideal candidate will be the primary contact for some of PUMA’s key accounts and provide the highest level of service and sales support.
In mid-2021, the PUMA North America Regional Corporate Headquarters will be moving to a new office located in Assembly Row, Somerville, MA. All positions currently located at the Westford office.
Manage a portfolio of key accounts with sales orders, bulk order management and ensure accuracy and on-time delivery procedures are achieved
Serve as a main point of contact and liaison between corporate buyers, internal Operations and Sales groups within Wholesale
Support junior Representatives with training, procedure inquiries, feedback on service review calls and assist with tasks, projects and process improvement ticket items
Support portfolio demands, inventory flow and PO analysis to identify product allocation and ensure order data accuracy by meeting both internal and external guidelines
Responsible for sales order backlogs, credit limit priorities and assess order updates based on delivery windows, inventory availability and fill-rates
Manage order analysis cycle by ensuring inventory availability, customer pricing, shipment dates, bulk order management and quantity updates
Work with the Credit and Return teams to assist customer’s needs and manage chargeback disputes
Responsible for presenting monthly KPIs to Customer Service management and daily EDI uploads