Customer Service
Representative II Account Services
Somerville, United States of America
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
Your Talent
- Bachelors or Associates degree preferred.
- 5+ year of customer service experience, preferably in retail or athletic footwear/apparel industry.
- Ability to work and collaborate with cross functional teams.
- Advanced Excel knowledge required.
- Ability to utilize successful time management and prioritization skills.
- Advanced understanding of business process and JESTA knowledge.
- Domestic travel may be required.
Your Mission
- Manage orderbook of assigned accounts including Sales orders and Bulk orders.
- Serve as a main point of contact and liaison between the account, internal operations team and Sales.
- Manage the full order life cycle including internal coordination with Sales, Sales Planning, Demand Planning, Procurement, Compliance, Credit, Allocations and Warehousing.
- Troubleshoot, communicate, and resolve orderbook issues with Accounts.
- Analyze orderbook and develop/ execute a plan to meet customer’s requirements and Sales goals.
- Work with the Credit and Return teams to assist customer’s needs and manage chargeback disputes.
- Responsible for presenting monthly KPIs to Customer Service management and manage daily EDI uploads.
- Act as a Mentor for peers.
- Meet and represent department with Sales and Accounts including business travel.
- Provide proactive solutions, with the autonomy to use best judgment to resolve issues.
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
