Retail Store I Retail Corporate I Sales I E-commerce Team

E-COMMERCE

EXECUTIVE, OPERATIONS E-COMMERCE SEA

Selangor, Malaysia

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

  • This role will focus primarily on day to day operational processes supporting PUMA E-commerce business. This includes inventory management, replenishment strategy, order processing and fulfillment, customer service, information technology and financial operations/payment processing.
  • Ensure efficient and effective delivery of services by external partners in areas such as information technology, fulfillment and logistics, call center, and payment processing.
  • Manage 3rd party fulfillment and operation partner(s)
  • Work in close collaboration with PUMA buying, planning, content, marketing and finance teams to achieve the group’s overall E-commerce business and financial goals.
  • Optimize business processes to increase operating efficiency and enable increased focus on strategic, value-adding activities.
  • Provide reporting and KPIs
  • Work with customer service team and handle all customer service escalation. Ensure best in class for customer service.
  • Fraud management and manage new payment gateway initiatives to increase revenue and opportunities.

Your Talent

  • Fluent in English
  • College education
  • 3 year experience managing some or all of the key business functions described above in an Ecommerce, direct marketing or multi-channel retail environment.
  • Understanding of business process management concepts and techniques, including process design, mapping, cost analysis, and re-engineering.
  • Experience managing vendor relationships
  • Highly organized, detail-oriented and focused on quality control and execution efficiency
  • Travelling to be expected

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

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E-commerce GENIUSES

Get together with expert content managers, platform developers, project managers, marketing and operations professionals to achieve one goal: keep PUMA charged with the same energy online as it is offline.

Meet the Team