Administrator IT Systems Jakob


Senior Operations Manager eCommerce Europe

Herzogenaurach, Germany

At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture.

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

Your Mission

  • Optimize the check-out experience to ensure a superior customer journey and a high conversion rate
  • Identify and evaluate new payment trends and services to satisfy today’s and tomorrow’s customer expectations
  • Develop anti-fraud strategies with 3rd party vendors to maintain low fraud levels and a satisfying customer experience
  • Proactively monitor payment performance and fraud levels to discover irregularities or needs for different markets
  • Specify business requirements for new features to brief internal and external developers
  • Manage the testing of new functionalities in front and backend systems; Provide detailed test scenarios and feedback
  • Ensure a smooth order flow through all operations systems and interfaces – from order placement to fulfilment in the eCom warehouse
  • Align with PUMA Finance, IT and SAP Teams to ensure efficient payment and ERP processes
  • Constant optimization of existing working structures and processes

Your Talent

  • All Genders are Welcome to apply
  • Bachelor’s degree in Business Administration, Supply Chain Management, Business Informatics or similar field
  •  3-5 years of relevant working experience in eCommerce, logistics or related areas
  • Experience in coordinating and monitoring internal and external service providers and resources
  • Proven experience in managing cross functional projects
  • Ability to effectively prioritize various tasks in a fast-paced environment
  • Willingness to take own initiatives and work independently on assigned tasks with little guidance as well as accept direction on given assignments
  • Capability to confidently represent business interests towards internal and external parties
  • Profound analytical skills and ability to work with details; Microsoft Excel is essential
  • Fluent in German and English

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.


E-commerce GENIUSES

Get together with expert content managers, platform developers, project managers, marketing and operations professionals to achieve one goal: keep PUMA charged with the same energy online as it is offline.

Meet the Team