Regional Merchandising Director Maria


Customer Service Representative

Carlsbad, California, United States of America

At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture.

That hustler’s spirit can be felt across PUMA categories, partnerships, offices, and countries. And we are always in search of talent that can help us set the pace at which sport and culture collide, as well as finding better ways to connect and collaborate with our communities.

PUMA supports over 13,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and Dobotex, and is headquartered in Herzogenaurach, Germany.

Your Mission

  • This position supports the COBRA PUMA GOLF brand
  • Ability to handle a high call volume while simultaneously utilizing systems to retrieve information and enter incoming orders.
  • Utilize expertise in Cobra and PUMA product knowledge while communicating with golf professionals, sales associates and consumers.
  • Strong verbal communication skills, with ability to identify core issues and provide appropriate solutions.
  • Drives business through upselling/cross selling other products to wholesale and consumers.
  • Ensures timely execution of order entry and consumer emails via Freshdesk.
  • Learn and work within established policies and procedures, with sound judgment.
  • Make recommendation and cross-sell over the phone using product availability information.
  • Composed and enthusiastic phone voice with good articulation.
  • Daily order entry of Puma Golf and Cobra stock/custom golf clubs.
  • Primary communication will be executed via email with Sales Reps and Accounts.
  • Order entry turn around time of less then 24 is required.
  • Extensive follow up communication will be required on order entry updates, invoice questions, and/or product launch details.

Your Talent

  • Golf Club/Product knowledge is Required
  • Golf Retail experience along with club fitting experience is helpful
  • Prior Customer Service experience in a call-center environment (preferably Golf Company).
  • Excellent typing and computer skills (MS Office required). Lotus Notes helpful.
  • Possess a courteous and professional phone manner.
  • Energy for work and passion for the brands and the game of golf.
  • Must be self-motivated and a team player.
  • Ability to multi-task and be organized.
  • College degree preferred
  • Flexibility in work schedule in a call center that operates from 6 AM to 4:00 PM. (hours subject to change based on business needs and seasonality)
  • Must pass criminal background check.

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact:

PUMA Wellbeing at Carlsbad


  • Company sports
  •  Fruit
  • Gym contribution
  • Health weeks
  • On-site gym equipment


  • Breakfast
  • Coffee
  • Community engagement
  • Company parties


  • Employee assistance services
  • Parental leave policy
  • Summer Fridays


  • 401K employer match
  • Childcare discount
  • Employee discount
  • Medical & dental insurance contr.
  • Pre-tax benefit plans

Carlsbad CA

Carlsbad is where COBRA PUMA GOLF takes a strong swing at introducing joy into the game of golf.

Swing by Carlsbad
PUMA Carlsbad

Growing PUMA Sales

Offer the best products to achieve the best results – for PUMA, for our wholesale partners, for our consumers. In close contact with our retail partners, we make sure the best PUMA products are available, when and where consumers are looking for it.

Meet the Team