Retail Store I Retail Corporate I Sales I E-commerce Team

E-COMMERCE

PROJECT MANAGER, CRM (CONTRACT)

Westford, Massachusetts, United States of America

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

The CRM Project Manager will be responsible for leading PUMA North America through the discovery, decision making, and implementation of PUMA’s CRM technology They will act as the point person between all key stakeholders globally and regionally across various functional areas to ensure timely and accurate project management of this critical organizational initiative.  They will support the end-to-end delivery cycle from planning through to build, delivery & support.  This role will be key in ensuring the business and the technology team are delivering the right solution to maximize value.

  • Lead PUMA North America through the discovery, decision making and implementation of PUMA’s CRM initiative of Data Mart & Reporting & Analytics workstreams across all functional areas. 

  • Support the definition of a CRM vision and roadmap, assist with the development of project scope, budgets, project and communication plans and ensure PNA vision, scope and objectives are achieved 

  • Identify user requirements for business and database, manage and collaborate with vendors/partners/internal IT for end-to-end testing and provide vendor and technology recommendations and assisting with RFP processes . 

  • Act as the go-to person for the stakeholders and be capable of providing guidance on functionality & usage of the technology, pulling in SME’s where required. 

  • Ability to work in an outsourced environment managing partner resources in multiple locations and oversee the workflow of all parties involved internally and externally to meet project milestones 

  • Act as a consultant/partner to stakeholders by being fully immersed in their business, and providing technical solutions based on aligned business strategy 

  • Oversee vendors for organization, standards, controls, procedures, and documentation for the project 

  • Manage and evaluate information gathered from multiple sources, reconcile inconsistency and break down high-level information into details and ensure training plans for internal stakeholders are established

Your Talent

  • 5 or more years’ experience working as a consultant implementing  CRM/CDP solutions 
  • Knowledge of CRM, CRM software, reporting, BI, marketing, marketing automation, reporting applications and a commercial organization  
  • Excellent understanding of the data and data sources for  developing CRM/CDP enterprise solution 
  • Knowledge of the CRM/CDP vendor landscape, reporting and data integration tools 
  • Ability to translate business requirements into workable CRM/CDP solution specifications 
  • Experience in developing/executing training modules for CRM/CDP solutions 
  • Ability to lead a cross-functional team to make decisions and drive progress via influencing and collaboration 
  • Excellent communication skills with ability to manage stakeholders across multiple departments and regions 

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact: us-hrrecruiter@puma.com

PUMA Wellbeing at Westford

Athlete

  • Chair massages
  • Fitness reimbursement
  • Free gym
  • Health weeks
  • Wellness room

Social

  • Benefit / wellness fairs
  • Company parties
  • Community engagement
  • Coffee bar

Flex

  • Employee assistance services
  • Parent child office
  • Parental leave policy
  • Summer hours

Finance

  • 401K employer match
  • Childcare discount
  • Employee discount
  • Medical & dental insurance contr.
  • Pre-tax Benefit Plans

Westford MA

Enter Westford, where PUMA is close to nature (and the sports that come with it) and buzzes with the energy to drive sport and fashion forward.

Go Westford
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