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E-COMMERCE

MANAGER E-COMMERCE OPERATIONS

Dubai, United Arab Emirates

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

The Manager E-Commerce Operations will be responsible for payment, fulfilment, and customer service. Primary responsibilities will include payment-related tasks such as risk management, payment portfolio development, payment monitoring and reconciliation, as well as maintenance of smooth fulfilment processes and the development of new logistics services.

  • Manage payment and logistics processes and develop expertise regarding the connection between different payment types & delivery concepts, their impact on user experience as well as possibly affected risks.
  • Work with the 3rd Party Payment and Logistics Providers to ensure superior operations and satisfying customer experience.
  • Own the process for COD (cash on delivery) including reconciliation and refunds.
  • Proactively monitor the performance of payment methods and run analytics to discover irregularities or needs for different markets.
  • Run regular risk management reports and develop measures to prohibit fraudulent orders and cash loss.
  • Liaise with PUMA Warehouse and E-Com Warehouse to ensure efficient logistics processes, support expansion to new markets and new delivery methods.
  • Develop powerful reporting to monitor outbound and inbound warehouse operations performance and find potential room for improvement.
  • Provide forecasts for demand planning of orders, replenishment and return behaviour in order to guarantee effective resource planning of the service providers.
  • Manage testing of new features and changes of the webshops, on multiple devices and web browsers – providing outlined test scenarios and detailed feedback.
  • Handle 2nd level customer complaints/concerns professionally with good communication skills. Liaise with all necessary internal and external parties to find satisfactory solutions in a timely and efficient manner.

Your Talent

Experience:

  • Minimum 2-3 years of hands-on E-Commerce experience, with demonstrated business success. Multi-channel retail experience is a plus.
  • Fluency in E-Commerce best practices and technical environment.
  • Must have experience in working with E-Commerce systems such as Demandware, Hybris, Magento or similar.
  • Generalist experience in Content Management and Merchandising Systems, including analysis of E-Commerce merchandising and sales performance.
  • Experience in project management through platform changes, upgrades, testing and integration of new technology, systems or service providers is a plus.

Capabilities:

  • Profound analytical skills are a must for this position.
  • Fluency in the English language (speaking, reading, writing) at the business level.
  • Arabic speaker is an advantage.
  • Strong written and verbal communication skills.
  • Acknowledgement of customers' demands and focus on user experience.
  • Must be flexible and have the ability to effectively prioritize multiple projects simultaneously in a fast-paced environment and flexibility to accommodate demanding project schedules and business deadlines.
  • Experience managing vendor relationships.
  • Ability to work independently on assigned tasks as well as accept direction on given assignments.
  • Strong interpersonal and communication skills to be able to work effectively with a wide range of stakeholders in a diverse setup.
  • An inspirational, collaborative individual to manage and collaborate with cross-functional and cross-cultural teams within a fast-paced environment.
  • High level of energy, initiative, and professionalism with innovative and entrepreneurial approaches to business issues.
  • Understanding of E-Commerce technology including platform, payment process, content management, etc.
  • Understand key retail metrics and calendars, including markup, margin, sell-thru, demand curves.

Education:

  • Bachelor’s degree

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA Wellbeing at Middle East

ATHLETE



  • Health and Wellness Allowance

SOCIAL


  • Community engagement activities

  • Company parties & events

  • Social area

FLEX


  • Flexible working hours

  • Parental leave policy

Finance


  • Employee discount

  • Life insurance

  • Medical insurance

United Arab Emirates

Witness change at PUMA United Arab Emirates in Dubai – whether in the city itself or in our energetic office.

Meet us at UAE
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E-Commerce GENIUSES

Get together with expert content managers, platform developers, project managers, marketing and operations professionals to achieve one goal: keep PUMA charged with the same energy online as it is offline.

Meet the Team