Top Employer 2023

INFORMATION TECHNOLOGY

IT SERVICE DESK SPECIALIST GCC

Dubai, United Arab Emirates

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

We are looking for a customer service-oriented help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The objective is maintain high level of user satisfaction and customer service excellence.

  • Provide first level contact and convey resolutions to customer issues.

  • Properly escalate unresolved queries to the next level of support.

  • Track, route and redirect problems to correct resources.

  • Walk users/customers through problem solving process.

  • Follow up with users/customers, provide feedback and see problems through to resolution.

  • Good understanding of computer systems, mobile devices and other Infra products.

  • Utilize excellent customer service skills and exceed customers’ expectations.

  • Ensure proper recording, documentation and closure.

  • Recommended procedure modifications or improvements.

  • Preserve and grow your knowledge of help desk procedures, products and services.

  • Responsible for the interfacing with the relevant groups to ensure relevant and adequate input to all deliverables.

  • Actively suggest areas for improvement in internal processes along with possible solutions.

  • Support IT Manager in tasks assigned during applications upgrade, system roll outs etc.

Your Talent

  • At least 2 years of proven working experience in providing help desk support.

  • Proficiency in English

  • Working knowledge of help desk software, databases and remote control

  • Strong client-facing and communication skills

  • Advanced troubleshooting and multi-tasking skills

  • Customer service orientation

  • Knowledge/Experience of Servers & Networks advantage

  • BS degree in Information Technology, Computer Science or equivalent

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 16,100 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA Wellbeing at Middle East

ATHLETE

  • Gym contribution
  • Company sports
  • Free fruit
  • Medical check-up

SOCIAL

  • Community engagement
  • Company parties & events
  • Free coffee & tea
  • Coffee bar

FLEX

  • Flextime
  • Mobile working
  • Employee assistance services
  • Parental leave policy

Finance

  • Employee discount
  • Fitness contribution
  • Education contribution
  • Medical & life insurance

United Arab Emirates

Witness change at PUMA United Arab Emirates in Dubai – whether in the city itself or in our energetic office.

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Be An Enabler at PUMA IT

Be part of the team that enables processes across all fields of business globally. PUMA IT drives to constantly improve services and solutions for everyone, everywhere.

Meet the Team