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E-COMMERCE

FULFILLMENT SPECIALIST E-COMMERCE EUROPE

Herzogenaurach, Germany

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

  • Develop and implement innovative delivery concepts to ensure a superior customer journey and a high conversion rate in cooperation with internal and external service providers
  • Identify and evaluate new fulfillment trends to satisfy today’s and tomorrow’s customer expectations
  • Proactively monitor the performance of warehouse and carriers against the service level agreements of Marketplaces such as Zalando and Amazon. Coordinate constant improvements to increase sales
  • Manage sales channel specific fulfillment concepts based on Marketplace requirements
  • Be the first contact to solve clearing cases in close alignment with the warehouse and customer service
  • Work with 3rd party customer service providers to ensure customer satisfaction by efficient processes and a timely handling of delivery claims. Train customer staff on logistical topics
  • Liaise with the warehouse management team to guarantee efficient processes and avoid outbound and return backlogs
  • Coordinate forecasts for internal and external parties for effective resource planning
  • Create and run ad-hoc reports to identify irregularities, needs for service improvements and derive meaningful actions

Your Talent

  • Bachelor’s degree in Business Administration, Supply Chain Management or similar field
  • 2-3 years of relevant working experience in eCommerce, logistics or related areas
  • Experience in coordinating and monitoring internal and external service providers
  • Ability to effectively prioritize multiple tasks in a fast-paced environment
  • Experience in managing cross functional projects
  • Willingness to work independently on assigned tasks with little guidance as well as accept direction on given assignments
  • Proficiency in Microsoft Office. Microsoft Excel is essential
  • Fluent in English and German is a must

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

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E-Commerce GENIUSES

Get together with expert content managers, platform developers, project managers, marketing and operations professionals to achieve one goal: keep PUMA charged with the same energy online as it is offline.

Meet the Team