Planning & Financial Modeling:
- Set up E-commerce communication windows, through internal/external cross function alignment, taking action in time and efficiency.
- Support E-commerce negotiation & communication with existing/new vendors and monitoring Sales/Inventory/Margin health with driving business volume.
- Manage monthly rolling forecast vs. actual & evaluate campaigns impact from various marketplaces and make sure monthly sale target is achieved.
E-Commerce Operations Management:
- Prepare, implement and monitor all product launches process.
- Conduct standard operating procedures review, and on-going operation working processes initiation/optimization if needed
- Ensure back-end operations work smoothly at all steps, i.e. IT/ Logistics, warehouse, call center, etc. inclusive internal communication across departments and external communication with E-commerce.
- Build the eCommerce marketing calendar integrated with Brand Marketing Calendar, Retail Marketing Calendar and Marketplaces Promotion Calendar to ensure cross-channel marketing consistency
- Manage Customer Service and CRM operation
- Ensure the sustainable growth of the current businesses following business development strategy by collaborating with internal and external counterparts, especially to ensure perfect execution of such campaigns as CNY, Valentine's, mother's, Xmas, 11.11 and etc.
- Compile the monthly E-commerce highlights report supported by other internal function teams with insights and future action plan
- Other financial and operation reports required.