E-business / Digital
Ecommerce Customer Service Representative - Casual
Moorabbin VIC, Australia
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
Your Talent
Who We're Looking For: The Perfect Fit:
- Experience: 1-2 years in retail or customer service.
- Skills: Strong written and verbal communication, attention to detail, and a natural ability to multitask.
- Attitude: Thrives under pressure, loves working independently, and always puts the customer first.
- Bonus Points: Familiarity with Zendesk or similar platforms and basic IT skills.
Your Teammates:
- Internal: You'll be collaborating with our Retail and Warehouse teams.
- External: You’ll be the friendly face of PUMA for our amazing customers
Are you ready to bring your A-game to PUMA? Apply now and let's create the ultimate customer experience together!
Your Mission
Join the PUMA Team as Our Customer Service All-Star!
Are you ready to take your customer service game to the next level? We're on the hunt for a superstar to join PUMA’s dynamic team and support our ever-growing online business in OCEANIA. If you’re passionate about sports, love helping people, and thrive in a fast-paced environment, this is your chance to score big!
The Playbook: Your Key Responsibilities
- Assist & Assist Again (50%): Respond to incoming customer queries via phone and email like a pro! Whether it's order status, returns, or product info, you'll be the go-to person.
- Support to Win (25%): Ensure our customers leave with a smile by solving tickets within 48 hours. Work with other eCom teams when needed to deliver the ultimate shopping experience.
- Coach with Confidence (10%): Help customers make winning decisions by providing expert advice on our products, pricing, and availability.
- Stay in Formation (5%): Organize and prioritize queries like a true team captain, ensuring swift and efficient service every time.
- Feedback MVP (5%): Channel shopper insights to the eCom team—help us improve by spotting technical glitches and suggesting enhancements.
- Scoreboard Keeper (5%): Keep track of every play—document actions like refunds and cancellations in our reporting tools with precision.
The Metrics: How We Measure Success:
- Customer Satisfaction: Deliver a slam-dunk customer experience by responding and resolving queries in record time.
- KPIs: Adhere to PUMA’s benchmarks for customer satisfaction and keep us at the top of our game.
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
