SALES

CUSTOMER SERVICE REPRESENTATIVE PURE PLAYER

Herzogenaurach, Germany

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

Betreuung definierter Kunden
Bearbeitung und Prüfung der eingehenden Aufträge (Verfügbarkeit, Preise, Konditionen), Abstimmung Sales
Sicherstellung kundenspezifischer Versandanweisungen und termingerechte Belieferung
Auftragsrelevante Kundenkommunikation z.B. bei Liefertermin-Verzögerungen, Artikelnummer- oder Preisänderung, etc.
Selbständiges und vorausschauendes Orderbook-Handling (Auftrags- und Block-Management)
enge Zusammenarbeit mit dem Key Account Manager und weiteren betreffenden Abteilungen (z.B. Einkauf, Buchhaltung, Backoffice, IT, Operations) zur Sicherstellung der optimalen und reibungslosen Kundenbetreuung
Koordination und Prüfung von Retouren (RMA, Abholung, Gutschrift)
Zusammenstellung von verkaufsunterstützenden Unterlagen für die Kunden (EAN-Daten, Bildmaterial und Artikelbeschreibungen)

Your Talent

Erfolgreich abgeschlossene kaufmännische Ausbildung
Berufserfahrung im Bereich Customer Service
Verhandlungssichere Deutsch- und Englischkenntnisse
Sicherer Umgang mit MS Office (insbesondere Excel, Teams, SharePoint)
Eigenverantwortliche, selbstständige und vorausschauende Arbeitsweise
Engagement und Gewissenhaftigkeit
Teamplayer
Kundenorientiertes Denken und Handeln
Befristet für 12 Monate

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 16,100 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

Want to join our team?

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PUMA Wellbeing at Herzo

Athlete

Company sports
Free gym
Health weeks
Massage/Physiotherapy
Soccer Field & Basketball Court

Social

Buddy Program
Coffee bar
Community engagement
Company parties
Canteen

Flex

Family Services
Flextime
Kids camp
Mobile working
Parent child office

Finance

Bike leasing
Employee discount
Private pension planning
Public transportation
Simple saving plans

Herzogenaurach

The PUMA corporate Headquarters are located in Herzogenaurach or Herzo, as we like to call our hometown, located in southern Germany close to Nuremberg. Every day, more than 1000 colleagues walk through our doors, ready to push sport and fashion forward. And if you’re lucky, you just might run into Usain Bolt or Antoine Griezmann walking down the hall.

Go big, go Herzo

Basketball court at the PUMA headquarters

Growing PUMA Sales

Offer the best products to achieve the best results – for PUMA, for our wholesale partners, for our consumers. In close contact with our retail partners, we make sure the best PUMA products are available, when and where consumers are looking for it.

Meet the Team

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