Retail Store I Retail Corporate I Sales I E-commerce Team

E-COMMERCE

CUSTOMER SERVICE REPRESENTATIVE, ECOMMERCE

Moorabbin, Australia

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

  • Answer eCommerce customer support calls in a happy and supportive manner
  • Answer customer support tickets online
  • Reply to customer inquiry’s in a fast-paced environment using the company’s in-house system
  • Communicate with customers via phone and or email
  • Solve niche customer problems and find the best possible solutions
  • Provide knowledgeable answers to questions about products, pricing and availability 
  • Respond to shipping inquiry’s and answer order status questions
  • Adhere to company KPI’s regarding customer satisfaction

Your Talent

  • Basic Knowledge of Windows OS and supporting software.
  • Two years experience in a retail and/or customer service role.
  • Proficient in English

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

Copyright-PUMA

E-commerce GENIUSES

Get together with expert content managers, platform developers, project managers, marketing and operations professionals to achieve one goal: keep PUMA charged with the same energy online as it is offline.

Meet the Team