Diversity at PUMA

E-COMMERCE

CRM MANAGER

Istanbul, Turkey

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

  • Responsible for the end-to-end process of all customers facing Retention activity both offline & online stores.
  • Create, develop and execute CRM marketing strategy, calendar and process.
  • Identify opportunities to drive incremental revenue from existing customers at key stages of their relationship with PUMA
  • Increase emotional engagement with existing customers to increase repeat purchase rates and Lifetime Value
  • Identify opportunities to grow the database, in valuable customer segments
  • Responsible for any loyalty driving initiatives including customer competitions, partnerships and giveaways
  • Report on activities against core KPI’s and feeding back recommendations to key stakeholders for optimal performance.
  • Create monthly and seasonal decks to present back to key stakeholders, making recommendations on future strategy

Your Talent

  • Education: University Degree, preferably in Business or IT related field.
  • Fluent in both Turkish and English
  • At least 5-year experience in CRM & Retention Management
  • Loyalty or CRM program experience
  • Proven experience in managing and coordinating multi-channel marketing campaigns (with the multi – channel user journey / experience in mind at all time
  • Excellent database / CRM knowledge and expertise in reading / understanding data
  • Highly organized and detail oriented.
  • Commercially minded, inquisitive and motivated to understand our customer
  • Results oriented
  • Multi-tasking

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 16,100 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA Wellbeing at Turkey

Athlete


  • Company sports

  • Free gym

  • Free fruits

  • PUMA action events

Social


  • Birthday celebration

  • Community engagement

  • Company parties

  • Healthy snacks

Flex


  • Flextime

Finance


  • Lunch contribution

  • Medical insurance

  • Public transport reimbursement

  • Employee discount

  • Welcome gift

Turkey

Join PUMA Turkey in Istanbul, where Europe and Asia meet. Feel our energy and get moving with us.

Energized in Turkey
Copyright- PUMA
Copyright-PUMA

E-Commerce GENIUSES

Get together with expert content managers, platform developers, project managers, marketing and operations professionals to achieve one goal: keep PUMA charged with the same energy online as it is offline.

Meet the Team