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INFORMATION TECHNOLOGY

COORDINATOR, IT SERVICE

Boston, Massachusetts, United States of America

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

  • Provide first point of contact customer service and technical support to the PUMA Corporate environment. 

  • Facilitate incoming requests, incidents, and problems leveraging IT Service Management (ITSM) best practices. 

  • Coordinate urgent/complex support issues and assist technical support staff in managing ticket queue to meet SLA’s. 

  • Uses broad technical experience to improve efficiencies in service desk processes in areas such as on-boarding, off-boarding, and self-service. 

  • Mobile phone administration and inventory management. 

  • Assist in creating/updating technical knowledge base documentation. 

  • Assist in developing/updating an electronic library of user guides and training videos. 

  • Troubleshoot and resolve a large variety of technical issues including MS Windows, Mac, iOS, Network, Office365, Adobe CC, Power BI, MS Defender as well as proprietary PUMA application systems 

Your Talent

  • 1-3 years providing end-user support to a large end-user base in a remote-working environment. 

  • College level degree in computer related technologies or demonstrated equivalent experience. 

  • Exceptional customer service and interpersonal skills and the ability to adapt in a fast-paced environment. 

  • Must have a demonstrated commitment to providing a positive end-user experience with technology. 

  • Ability to effectively prioritize and organize multiple projects/tasks while maintaining queue workload. 

  • Working knowledge of Microsoft Windows, O365 Suite including Teams, Active Directory administration, and hands-on experience configuring and troubleshooting Dell/Apple laptops/desktops and iPhones. 

  • Understanding of basic network principles as well as protocols and services such as IP, DNS and DHCP. 

  • Knowledge of Adobe Creative Cloud Suite and macOS a plus. 

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact: us-hrrecruiter@puma.com

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