- Day to day management of return shipments through 3PL facility
- Developing and using returns data to identify opportunities for improvement
- Working with internal stakeholders, customers, finance and business team for projections.
- Anticipating problems and recommending solutions
- Conducting reconsolidations with internal and external stakeholders
- Creating new SOPs related to return process
- Handling warehouse return capacities vs business requirement
- Coordination with transporters for shipments pick ups
- Handling transporter’s debits for intransit pilferages
- Controlling and monitoring of packing material procurement and consumption
- Working with customers and finance team for timely closure of credit notes
- Suggesting new ways to improve productivity targets.