Shanghai, China

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

  • Provide day-to-day 1st & 2nd level technical support for store operation and maintenance including troubleshooting and issue resolving
  • Perform daily interface monitoring of retail related systems and error cleansing
  • Support periodic business activities like stock taking, monthly closing, and data providing;define and document IT SOP for retail store;plans and conducts training to store staff when needed
  • Provide new store opening support service including software installation, configuration and testing
  • Provide store closing/ refitting support service including system changing and testing; coordinate with infrastructure team to ensure high availability of retail systems;
  • Analyze incidents and seek improvements to increase operational accuracy and efficiency
  • Partner with POS vendor and global team for new function evaluation, implementation and support
  • Act as project manager or key contributor for project implementation with regards to time, cost and risk, etc., execute project tasks as assigned
  • Assist global and regional team in completing projects within given scope and timeline

Your Talent

  • Associate degree or above in Computer Science or relevant disciplines

  • Minimum 5 years hands-on working experience in Retail IT support;minimum 5 years experience in Multinational corporation support is preferred

  • Solid knowledge of Retail system including POS and back-office management, Retail Pro/Prism is preferred

  • Familiarity with Incident and Change Management Process for IT system

  • Ability to execute assigned tasks with a high degree of independence, self-organization and goal orientation

  • Ability to apply process analysis principles to business solutions

  • Good understanding of retail industry, preferably Apparel

  • Good knowledge of end-to-end retail business processes

  • Good written and verbal communication skills

  • Soft skills on helping others and interpersonal relationship; builds good working relationships with local IT team and vendor           

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA Wellbeing at China


  • Annual health check
  • Company sports
  • Free gym
  • On-site fitness classes


  • Company events 
  • Community engagement
  • Festival gifts
  • Office snacks and drinks


  • Flex time
  • Happy Friday
  • Special occasion leave policy
  • Work from home


  • Commercial insurance plan
  • Employee discount
  • Special sales
  • Travel insurance


Enter one of PUMA's top three markets in Shanghai, Beijing and Guangzhou, and become a valuable team member to help us leave a positive impact.

Speed up in China
PUMA China

Be An Enabler at PUMA IT

Be part of the team that enables processes across all fields of business globally. PUMA IT drives to constantly improve services and solutions for everyone, everywhere.

Meet the Team