Ensure efficient and effective delivery of services by external partners in areas such as information technology, fulfillment and logistics, call center, and payment processing. Process ecom wholesale deliveries to ensure timely deliveries to wholesale partners.
Manage 3rd party fulfillment and operation partner(s)
Work in close collaboration with PUMA buying, planning, content, marketing and finance teams to achieve the group’s overall ecommerce business and financial goals.
Optimize business processes to increase operating efficiency and enable increased focus on strategic, value-adding activities.
Provide reporting and KPIs
Work with customer service team and handle all customer service escalation. Ensure best in class for customer service
Fraud management and manage new payment gateway initiatives to increase revenue and opportunities.