Retail Store I Retail Corporate I Sales I E-commerce Team

E-COMMERCE

ASSISTANT, E-COMMERCE

Taipei City, Taiwan

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

To support the ECom team on backend operations for the Puma online shops (Dotcom and marketplace platforms) in order to maximize commercial performance while providing the best customer experience at all stages of the customer journey.

Operation:

  • To translate and to prepare/update products descriptions, event banner, picture & film (include arranging product shooting)
  • To activate products on the shops and make sure that they are displayed correctly
  • Work with other team members to resolve content or booking issues and communicate any customer feedback to team member.

Fulfilment/Stock & Shipment:

  • To ensure that shops are adequately stocked as reflected in the system and confirm the report accuracy
  • To liaise as required with online shop consumer, platform and warehouses in order to resolve delivery issues
  • To communicate to warehouses on any special requirements in relation to offers as necessary

Customer Service:

  • To Liaise directly with consumer and platform to resolve any customer complaints or issues as necessary
  • Ensure a satisfactory outcome for the customer and resolve issues fairly while maintaining a positive brand image in the customer’s mind and adhering to corporate terms & conditions

E-Commerce Operations Management:

Website Maintenance

  • Product Descriptions and Content Creation Manage the branding and product in the online shops: Preparing the product information, including product detail description , new products copywriting & photo shooting(outsourcing) with correct image format / new products info details.
  • Bulk Product Data Entry Adding new products, deleting outdated products information from the site, tagging products that are out of stock, uploading product photos or migrating products to a new platform.
  • Events and Campaign Preparation – Assisting ECom team with preparation work such as promotion and products content, copywriting and banners
  • Customer Service Handling customer complaints and answering online products information

Your Talent

  • Strong interpersonal/influencing skills
  • Highly analytical and competent to handle sophisticated spreadsheet
  • Able to work under high pressure independently and be flexible in working extended hours
  • A good team player
  • Experience managing vendor relationships
  • Highly organized, detail-oriented and focused on quality control and execution efficiency

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA Wellbeing at Southeast Asia

Athlete

  • Health Days
  • Medical Check-up
  • On-site Fitness Classes

Social

  • Birthday Celebration
  • Community Engagement
  • Company Events
  • Festival Celebration
  • Free Movie Tickets

Flex

  • Birthday Leave Policy
  • Festival 1/2-day off
  • Flextime
  • Parental Leave Policy

Finance

  • Employee Discount
  • Group Medical Insurance
  • Private Pension Planning 
  • Welcome Gift

South East Asia

There's so much to do and so much to see in South East Asia – like PUMA SEA

SEA Awaits
Copyright- PUMA
Copyright-PUMA

E-Commerce GENIUSES

Get together with expert content managers, platform developers, project managers, marketing and operations professionals to achieve one goal: keep PUMA charged with the same energy online as it is offline.

Meet the Team