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Somerville, Massachusetts, United States of America

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

  • Perform rapid resolution for escalated incident tickets that come into the team’s work queue from the Service Desk leveraging skills and expertise with Puma North America, Inc. (PNA) troubleshooting tools and systems such as SIMON and Nagios network monitoring platforms, BMC Client Management platform, PNA Retail IT knowledgebase, Vendor and PUMA Global knowledgebases, and industry standard utilities and troubleshooting methods 

  • Manage and maintain Desktop, Server and PoS images and application installation packages for the PNA Retail environment through a combination of third-party vendors and the BMC Client Management platform 

  • Provide comprehensive support including technical documentation for Retail store specific technologies such as store security solutions, payment systems and requirements, digital signage, kiosk, and store audio technologies, and unique customer experience platforms 

  • Perform technical implementation projects in direct support of retail store initiatives and annual maintenance routines such as store equipment refreshes, store application upgrades and enhancements, pop up store events, and store reporting and analytics improvements 

  • Perform technical administration procedures in critical retail systems administration platforms including global systems, server monitoring, Retail Pro and PRISM main back systems, system management utilities, and troubleshooting and diagnostics systems 

Your Talent

  • 3 years’ experience as a senior help desk resource or Systems Administrator 

  • Experience with Ethernet, TCP/IP, Core services (DNS, DHCP, GPO, AD, W-Lan, VPN, etc.), Cisco Meraki and ZScaler 

  • Microsoft Windows 10 and Windows Server, Apple iOS and various Applications experience including Retail Pro PRISM, MySQL, Nedap, Shoppertrak, and Symantec 

  • Ability to document technical troubleshooting steps, create knowledgebase articles, and share complex technical information with less technical staff members 

  • Knowledge and understanding of Retail IT systems, requirements and regulations 

  • Functional knowledge and understanding of ERP, MRP, CRM, EDI and WM systems, databases and processes 

  • Relevant certifications (Microsoft, Meraki, Symantec, ITIL Foundations, Security, etc.) a plus

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact: us-hrrecruiter@puma.com


Be An Enabler at PUMA IT

Be part of the team that enables processes across all fields of business globally. PUMA IT drives to constantly improve services and solutions for everyone, everywhere.

Meet the Team