PUMA is one of the world’s leading Sports Brands that designs and develops footwear, apparel and accessories. It starts in sport and ends in fashion. PUMA offers performance and sport-inspired lifestyle products in categories such as Football, Running, Training, Fitness, Golf and Motorsports. We are committed to working in ways that contribute to the world by supporting creativity, sustainability and peace, and by staying true to the principles of being brave, confident, joyful and determined in decisions made and actions taken. Would you like working in a fast pace and multicultural environment? Then PUMA is the right place to be!
Perform rapid resolution for escalated incident tickets that come into the team’s work queue from the Service Desk leveraging skills and expertise with Puma North America, Inc. (PNA) troubleshooting tools and systems such as SIMON and Nagios network monitoring platforms, BMC Client Management platform, PNA Retail IT knowledgebase, Vendor and PUMA Global knowledgebases, and industry standard utilities and troubleshooting methods
Manage and maintain Desktop, Server and PoS images and application installation packages for the PNA Retail environment through a combination of third-party vendors and the BMC Client Management platform
Provide comprehensive support including technical documentation for Retail store specific technologies such as store security solutions, payment systems and requirements, digital signage, kiosk, and store audio technologies, and unique customer experience platforms
Perform technical implementation projects in direct support of retail store initiatives and annual maintenance routines such as store equipment refreshes, store application upgrades and enhancements, pop up store events, and store reporting and analytics improvements
Perform technical administration procedures in critical retail systems administration platforms including global systems, server monitoring, Retail Pro and PRISM main back systems, system management utilities, and troubleshooting and diagnostics systems