Diversity at PUMA

E-COMMERCE

ANALISTA DE OPERACIONES (ECOMMERCE)

Santiago, Chile

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

  • Revisar diariamente el procesamiento de órdenes de pedidos de e-commerce a través de todos los sistemas, procesos y operadores, analizando y gestionando las posibles contingencias.
  • Verificar el procesamiento de cambios y devoluciones de productos a través de todos los sistemas, procesos y operadores.
  • Verificar y analizar diariamente la información de SAC para una rápida resolución de reclamos.
  • Realizar y analizar los reportes del canal y el cumplimiento de los KPIs de e-commerce, tales como: entregas en plazos establecidos, % quiebres, recepción de cambios y devoluciones, con el objetivo de lograr dar rápida solución a problemáticas que suceden durante el proceso logístico.
  • Apoyar el proceso de capacitación en los nuevos proyectos de e-commerce a las áreas de logística, servicio al cliente u otras, según corresponda.

Your Talent

  • 2 a 3 años de experiencia en cargos similares con foco en e-commerce y operaciones logísticas.
  • Excel intermedio
  • Inglés avanzado

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 16,100 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA Wellbeing at Chile

Athlete


  • Free flu vaccine

  • Free organic fruit

  • Free purified water

  • Gym contribution

Social


  • Community engagement

  • Company events

  • Free coffee and tea

Flex


  • Flexible Fridays

  • Free nursery aid

  • Moving day off

  • Parental leave policy

  • Flexible office

Finance


  • Birthday giftcard

  • Employee discount

  • Medical and life insurance

  • Welcome gift

Chile

There's much to explore and do in Chile, no matter what your interests are. Drop by our PUMA office in Santiago!

Rise up in Chile
PUMA Chile
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E-Commerce GENIUSES

Get together with expert content managers, platform developers, project managers, marketing and operations professionals to achieve one goal: keep PUMA charged with the same energy online as it is offline.

Meet the Team