Retail Store I Retail Corporate I Sales I E-commerce Team

E-COMMERCE

RESEARCHER, DIGITAL UX

Westford, Massachusetts, United States of America

SPEED & SPIRIT ist, was uns bei der Arbeit motiviert. Was uns Tag für Tag antreibt. Und immer wieder inspiriert. Jeder Tag bei PUMA ist eine neue Chance. Um die Sport- und Modewelt zu begeistern. In einem Umfeld, das Sportgeschichte schreibt. Das den Teamgedanken lebt. Das Individualität, Vielfalt und Talente fördert. Und das seine Mitarbeiter ermutigt: BE DRIVEN. BE VIBRANT. BE TOGETHER. BE YOU. Klicke einfach auf ONLINE BEWERBEN und folge den Schritten zum Hochladen deiner Bewerbung.

Your Mission

  • Organize a user research plan with clear objectives toward developing a deeper understanding of user needs and finding opportunities for solutions and innovation
  • Gather user experience data, including user struggle and friction on puma.com, by employing various data collection and research methods such as user testing, evaluations and surveys, and focus groups and propose necessary solutions
  • Work with Ecommerce Analyst team to extract quantitative insights about user behaviors from web analytics tools and supplement existing site experimentation strategy with learnings in user research
  • Document learnings and communicate clearly and meaningfully to the business with actionable recommendations to guide design direction and new site features
  • Balance user needs with business needs to ensure we deliver best experiences for our customers while doing the right thing for the business
  • Collaborate cross-functionality with Development, UI design, Operations, Merchandising, and Marketing to evaluate current and upcoming needs
  • Define and establish measures and trending that reflect the impact of design changes influenced by your research

Your Talent

  • Bachelor’s Degree in Social Science or Human Behavior field
  • 5+ years UX research experience with at least one-year experience working on a B2C Ecommerce site
  • Experience implementing a wide range of user experience evaluation methods and knowledge of user centric design best practices
  • Demonstrated track record of taking research and creating compelling cases that lead to product enhancements and existing site design improvement while receiving business buy-in
  • Experience facilitating user testing and guiding the customers through research use cases while observing behavior, listening for feedback, and thoroughly documenting results
  • Experience using Google Analytics and other quantitative data tools as another lens to help understand a problem and create a solution that meets customers’ wants, needs, and frustrations
  • Ability to story tell and translate findings into a meaningful narrative to help others understand the problem and solution

Zur PUMA-Gruppe gehören die Marken PUMA, Cobra Golf und stichd. Das Unternehmen vertreibt seine Produkte in über 120 Ländern und beschäftigt weltweit mehr als 14.000 Mitarbeiter. Die Firmenzentrale befindet sich in Herzogenaurach, Deutschland.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact: us-hrrecruiter@puma.com

WESTFORD, MASSACHUSETTS

PUMAs Büro ist umgeben von herrlicher Natur, die tolle Sportmöglichkeiten bietet. Das energiegeladene Team treibt Sport und Mode voran.

MEHR ÜBER PUMA IN WESTFORD
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E-Commerce GENIUSES

Bei PUMA E-Commerce arbeiten Content Manager, Plattformentwickler, Projektleiter und Marketing- und operative Experten an einem Ziel: dafür zu sorgen, dass PUMA online wie offline voller Energie ist.

Treffe unser Team