Jobs und Karriere bei PUMA - Bewirb Dich für Stellen in unseren Teams für Sales, Merchandising und Go-To-Market.



Boston, Massachusetts, United States of America

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Your Mission

We are currently looking for a Representative I, Customer Service - Key Accounts to join our growing team in Westford/Somerville, MA. The ideal candidate will be the primary contact for some of PUMA’s key accounts and provide the highest level of service and sales support.

In mid-2021, the PUMA North America Regional Corporate Headquarters will be moving to a new office located in Assembly Row, Somerville, MA. All positions currently located at the Westford office.

  • Manage a portfolio of key accounts with sales orders, bulk order management and ensure accuracy and on-time delivery procedures are achieved

  • Serve as a main point of contact and liaison between corporate buyers, internal Operations and Sales groups within Wholesale

  • Support junior Representatives with training, procedure inquiries, feedback on service review calls and assist with tasks, projects and process improvement ticket items

  • Support portfolio demands, inventory flow and PO analysis to identify product allocation and ensure order data accuracy by meeting both internal and external guidelines

  • Responsible for sales order backlogs, credit limit priorities and assess order updates based on delivery windows, inventory availability and fill-rates

  • Manage order analysis cycle by ensuring inventory availability, customer pricing, shipment dates, bulk order management and quantity updates

  • Work with the Credit and Return teams to assist customer’s needs and manage chargeback disputes

  • Responsible for presenting monthly KPIs to Customer Service management and daily EDI uploads

Your Talent

  • 3+ years of Customer Service experience, preferably in retail or athletic footwear/apparel industry

  • Ability to manage high volume calls, emails and orders

  • Ability to work and collaborate with cross functional teams

  • Excel and system knowledge

  • Ability to utilize successful time management and prioritization skills.

Zur PUMA-Gruppe gehören die Marken PUMA, Cobra Golf und stichd. Das Unternehmen vertreibt seine Produkte in über 120 Ländern und beschäftigt weltweit mehr als 14.000 Mitarbeitende. Die Firmenzentrale befindet sich in Herzogenaurach, Deutschland.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact:


PUMA Sales

Wir bieten die besten Produkte, damit PUMA, unsere Großhandelspartner und unsere Kunden beste Ergebnisse erzielen können. In enger Zusammenarbeit mit unseren Retail-Partnern stellen wir sicher, dass PUMAs Produkte den Kunden immer und überall zur Verfügung stehen.

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