Retail Store I Retail Corporate I Sales I E-commerce Team

SALES

REPRESENTATIVE, CUSTOMER SERVICE I - KEY ACCOUNTS

Westford, Massachusetts, United States of America

SPEED & SPIRIT ist, was uns bei der Arbeit motiviert. Was uns Tag für Tag antreibt. Und immer wieder inspiriert. Jeder Tag bei PUMA ist eine neue Chance. Um die Sport- und Modewelt zu begeistern. In einem Umfeld, das Sportgeschichte schreibt. Das den Teamgedanken lebt. Das Individualität, Vielfalt und Talente fördert. Und das seine Mitarbeiter ermutigt: BE DRIVEN. BE VIBRANT. BE TOGETHER. BE YOU. Klicke einfach auf ONLINE BEWERBEN und folge den Schritten zum Hochladen deiner Bewerbung.

Your Mission

PUMA is one of the world’s leading Sports Brands that designs and develops footwear, apparel and accessories. It starts in sport and ends in fashion. PUMA offers performance and sport-inspired lifestyle products in categories such as Football, Running, Training, Fitness, Golf and Motorsports.

We are currently looking for a Representative, Customer Service I - Key Accounts to join our growing team in Westford, MA. The ideal candidate will be the primary contact for some of PUMA’s key accounts and provide the highest level of service and sales support.

Responsibilities

  • Manage a portfolio of key accounts with sales orders, bulk order management and ensure accuracy and on-time delivery procedures are achieved
  • Serve as a main point of contact and liaison between corporate buyers, internal operations teams and Sales
  • Support portfolio demands, inventory flow and PO analysis to identify product allocation and ensure order data accuracy by meeting both internal and external guidelines
  • Responsible for sales order backlogs, credit limit priorities and assess order updates based on delivery windows, inventory availability and fill-rates
  • Manage order Analysis cycle by ensuring inventory availability, customer pricing, shipment dates, bulk order management and quantity updates
  • Work with the Credit and Return teams to assist customer’s needs and manage chargeback disputes
  • Responsible for presenting monthly KPIs to Customer Service management and manage daily EDI uploads.

Your Talent

  • 1+ year of customer service experience, preferably in retail or athletic footwear/apparel industry
  • Ability to manage high volume calls, emails and orders
  • Ability to work and collaborate with cross functional teams
  • Excel and system knowledge are highly desired
  • Ability to utilize successful time management and prioritization skills.

Zur PUMA-Gruppe gehören die Marken PUMA, Cobra Golf und stichd. Das Unternehmen vertreibt seine Produkte in über 120 Ländern und beschäftigt weltweit mehr als 14.000 Mitarbeiter. Die Firmenzentrale befindet sich in Herzogenaurach, Deutschland.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact: us-hrrecruiter@puma.com

WESTFORD, MASSACHUSETTS

PUMAs Büro ist umgeben von herrlicher Natur, die tolle Sportmöglichkeiten bietet. Das energiegeladene Team treibt Sport und Mode voran.

MEHR ÜBER PUMA IN WESTFORD
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Wir bieten die besten Produkte, damit PUMA, unsere Großhandelspartner und unsere Kunden beste Ergebnisse erzielen können. In enger Zusammenarbeit mit unseren Retail-Partnern stellen wir sicher, dass PUMAs Produkte den Kunden immer und überall zur Verfügung stehen.

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