Regional Merchandising Director Maria


Customer Service Representative

Moorabbin, Australia

At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture.

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

Your Mission

  • Support the implementation of the strategy for the Cobra PUMA Golf Customer Service function with the aim of effectively and efficiently providing best in class service standards to all accounts.
  • Ensure market competitive reliability and responsiveness to assigned Accounts in regard to order entry support, orderbook deliveries, conversions, complaints and returns
  • To facilitate cross functional alignment and communication between key stakeholders such as the Cobra PUMA Golf Field Sales Account team, Purchasing, Demand Planning, Operations and IT
  • Support the Customer Service team in relevant reporting generating insight and transparency to the sales performance for related accounts such as orderbook, forecasting and budget compliance and achievement
  • To measure progress on own KPIs and ensure continuous improvement on PUMA account management and service level

Your Talent

  • Minimum of 2 years’ experience in Sales Industry such as sport, FMCG and experience in the Golf industry is highly advantageous  
  • SAP experience is highly desirable  
  • Sound knowledge in Microsoft Word: In particular Excel 
  • Fluent in English both written and verbal
  • Able to deliver outstanding customer service to all clients and customers
  • Ability to build rapport, develop and maintain relationships across customer relationships
  • Strong attention to detail regarding business planning and forecasting 
  • Strength in Data analysis  
  • Has a logical approach to your work
  • Initiative and highly pragmatism

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.