Regional Merchandising Director Maria


Representative I, Customer Service

Westford, Massachusetts, United States of America

At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture.

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

Your Mission

  • Manage assigned portfolio of customers from acting as a liaison internally to problem solve issues, to order management, order entry, and providing detailed reporting monthly to Customer Service management pointing out any outstanding issues
  • Order Management including; inventory availability, confirming and updating prices, ship windows, and order quantity updates
  • Order Entry which includes manual key punch entry and EDI upload processing
  • Manage order status and communicate to Sales, warehouse, customer service management and the customer
  • Manage Backlog orders which includes analyzing product availability and communication with Sales, warehouse and the customer to determine which orders need to be cancelled and reallocated
  • Work with the Credit team and Returns team to assist if a customer needs a Return Authorization 
  • Field incoming calls/emails
  • Research and assist in disputing chargeback claims as it pertains to order management

Your Talent

  • High School Diploma Required
  • Must have 1-2 years customer service experience, preferably in the athletic footwear/apparel industry
  • Be able to work independently
  • Be able to handle high call, email, and order volumes
  • Possess a professional and courteous phone manner
  • Must be extremely organized with strong computer skills
  • Be a Team Player
  • Must have the ability to multi-task
  • Excellent written and verbal communication skills
  • In mid-2021, the PUMA North America Regional Corporate Headquarters will be moving to a new office located in Somerville, MA. All positions currently located at the Westford office, as well as at our International Boston office, will make this transition

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact:

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