Senior Product Line Managerin Accessories Lisa

Future Champions

Intern Operations e-Commerce Europe

Herzogenaurach, Germany

At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture.

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

Your Mission

  • Support the e-Commerce Operations Team in various fulfillment processes, warehouse operations, customer service and the vendor management of the respective 3rd parties
  • Assist organizationally fulfillment related tasks like warehouse logistics (outbound & returns), product personalization (e.g. jersey flocking) and the independent handling of 3rd level customer service inquiries
  • Gain insights into complex pan-European e-Commerce processes and develop expertise regarding the connection between different order types & delivery concepts, their impact on customer experience as well as affected service levels, risks and costs
  • Liaise with the e-Commerce warehouse to ensure efficient logistics processes and avoid outbound and return handling backlogs
  • Create customer service processes and handle 3rd level customer inquiries
  • Proactively monitor the performance of warehouses, carriers & customer service
  • Create and run regular performance reports and support in analytics and the development of measures to prevent delivery bottlenecks and customer service backlogs
  • Assist the management of value adding services in external warehouses, like jersey flocking or personalization of performance and lifestyle products

Your Talent

  • All genders are welcome to apply
  • Currently enrolled at university
  • Fluent in German and English
  • Flexible and able to effectively prioritize multiple tasks in a fast-paced environment
  • Profound analytical skills
  • Acknowledgment of customers' demand and focus on user experience
  • Strong written and verbal communication skills
  • Ability to work independently on assigned tasks as well as accept direction on given assignments
  • Proficiency in Microsoft Office products, Microsoft Excel is essential
  • Starting date: 01.04.2020; duration: 6 months

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.