Administrator IT Systems Jakob

E-Commerce

Senior Fulfillment Manager eCommerce Europe

Herzogenaurach, Germany

At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture.

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

Your Mission

  • Develop innovative delivery concepts with internal or external logistics providers to ensure a superior customer journey and a high conversion rate
  • Identify and evaluate new fulfillment trends to satisfy today’s and tomorrow’s customer expectations
  • Liaise with the eCom warehouse to guarantee efficient logistics processes and avoid outbound and return handling backlogs
  • Work with 3rd party customer service providers to ensure professional and state of the art communication standards and manage the expansion to new channels and regions
  • Create best in class customer service processes and handle 3rd level customer inquiries
  • Proactively monitor the performance of warehouses, carriers & customer service
  • Create and run regular performance reports and develop measures to prevent delivery bottlenecks, high return rates and customer service backlogs
  • Specify business requirements for new features to brief internal and external developers
  • Provide forecasts to internal and external parties for effective resource planning
  • Constant optimization of existing working structures and processes

Your Talent

  • All Genders are welcome to apply
  • Bachelor’s degree in Business Administration, Supply Chain Management or similar field
  • 3-5 years of relevant working experience in eCommerce, logistics or related areas
  • Experience in coordinating and monitoring internal and external service providers and resources
  • Proven experience in managing cross functional projects
  • Ability to effectively prioritize various tasks in a fast-paced environment
  • Willingness to take own initiatives and work independently on assigned tasks with little guidance as well as accept direction on given assignments
  • Capability to confidently represent business interests towards internal and external parties
  • Proficiency in Microsoft Office. Microsoft Excel is essential
  • Fluent in English and German is a must

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.