Administrator IT Systems Jakob


Manager, Site Operations

Westford, Massachusetts, United States of America

At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture.

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

Your Mission

  • Responsible for day to day business operation of the Ecommerce platform landscape
    • Platform landscape: website platform (Demandware SFCC SFRA) and the technical/business operations of supporting internal and third-party platforms including order processing, payment, catalog data, inventory, job schedules, integrations, and others
  • Lead the definition and improvement of business operational processes as they relate to the platform and its tools. Understand business opportunities, the front-end (User Experience) technical landscape, back-end (site performance and process efficiencies), and defining opportunities that will support the business team in achieving their objectives
  • Gather/Define detailed product requirements and business cases for both internal tools-based solutions and customer-facing eCommerce digital experience
  • Launch products successfully (on budget, on time, of quality)
  • Manage, analyze, and report on weekly/monthly development throughput, capacity, and budget
  • Drive the process to scope and prioritize Ecommerce key platform enhancements and projects
  • In conjunction to ongoing site development, will also manage Conversation Rate Optimization (CRO) development pipeline
  • Analysis and monitoring of platform processes finding improvement opportunities and ensuring site health
  • Responsible for maintaining positive working relationships with our internal, Global, and Third-Party partners
  • Manage the biweekly/monthly/quarterly website updates
    • Management of actual implementation details and resources both "hands on" and oversight
    • Manage UAT process for site development and system upgrades
  • Develop into a subject matter expert for front-end and back-end tools and technology
  • Responsible for partnering with the Product Specialist to ensure that the Puma North American code base is up to date with all Global code updates

Your Talent

  • 5+ years of experience in eCommerce Web operations and product management
  • 2+ years of experience managing third party service providers or external developers
  • 2+ years of Agile Project Management experience
  • Proven track record of developing business cases or product requirement documents
  • Ability to self-manage and operate effectively with little oversight
  • Ability to conceptualize and capture business requirements and translate them into functional requirements for external web development
  • Ability to communicate at all levels (Internal, Global team, Third Party vendors)
  • Understanding of HTML, CSS, and Javascript a plus
  • Bachelor’s Degree required
  • Solid understanding of common client and service-side web technologies
  • Demandware SFCC SFRA platform experience is preferred
  • Jira and Confluence experience is preferred
  • Basic knowledge of Web Analytics (Google Analytics, Adobe Analytics, etc...)
  • A high energy, positive attitude with the drive and motivation to constantly be improving the customer online experience
  • Ability to juggle multiple priorities and effectively deliver in a fast paced, dynamic environment
  • In mid-2021, the PUMA North America Regional Corporate Headquarters will be moving to a new office located in Somerville, MA. All positions currently located at the Westford office, as well as at our International Boston office, will make this transition

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact:

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