Marketing Manager Christina

Marketing

Manager of Social Performance Media - Global eCommerce

Boston, Massachusetts, United States of America

At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture.

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

Your Mission

  • You will be part of PUMA’s Germany-based Global eCommerce team and located in Boston with Central Communications to connect all of PUMA’s different global and regional e-commerce and marketing teams around Social Media.  This is a Center of Excellence role and does not involve direct community management, content creation or direct follower interaction.
  • Digital Customer Care – to ensure customer satisfaction, optimize processes and service performance:
  • Oversee all customer care agency interactions on Social Media (Facebook, Instagram, Twitter, LinkedIn, VK), Global Customer Service Mailboxes and Product Questions/Reviews on various eCommerce channels
  • Liaise with Global and Regional Marketing, eCommerce and Retail teams to identify and share relevant contacts
  • Audit processes, develop and implement continued improvements 
  • Paid Social Media Advertising – to connect paid social advertising for eCommerce to community management in order to improve customer experience and transactional performance:
  • Partner with the Global & Regional E-Commerce and Brand Marketing teams, guide strategy and development of paid social advertising for eCom to ensure a consistent user experience 
  • Continuously analyze performance of paid social advertising and define global strategies to efficiently scale activity
  • Analyze PUMA’s global usage of paid social, define global strategies to efficiently scale activity and support regional implementation
  • Provide training and technical support to regional eCom and the central brand marketing team for tagging and tracking

Your Talent

  • Relevant experience of 5+ years in customer care and / or performance media
  • Strong interpersonal and collaborative skills
  • Service and solution-oriented approach
  • Highly professional and friendly communication style
  • High level of motivation and enthusiasm
  • Independent working style with a strong self-drive 

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact: us-hrrecruiter@puma.com