- The main focus will be to drive customer retention across all channels through CRM and Loyalty activities.
- Be responsible for creating the Single Customer View database system and campaign management tools.
- Education: University Degree,
- Fluent in both Turkish and English
- At least 5-year experience in CRM & Retention Management
- Loyalty or CRM programme experience
- Proven experience in managing and coordinating multi-channel marketing campaigns (with the multi-channel user journey/experience in mind at all time
- Excellent database / CRM knowledge and expertise in reading/understanding data
- Highly organized and detail-oriented.
- Commercially minded, inquisitive and motivated to understand our customer
- Results oriented