Administrator IT Systems Jakob


Junior Fulfillment Specialist eCommerce Europe

Herzogenaurach, Germany

At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture.

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

Your Mission

  • Develop innovative delivery concepts with internal or external logistics providers to ensure a superior customer journey and a high conversion rate
  • Stay up-to-date on fulfillment trends to satisfy today’s and tomorrow’s customer expectations
  • Liaise with the eCom warehouse to guarantee efficient logistics processes and avoid outbound and return handling backlogs
  • Work with 3rd party customer service providers to ensure professional and state of the art communication standards and manage the expansion to new channels and regions
  • Create best in class customer service processes and handle 3rd level customer inquiries
  • Proactively monitor the performance of warehouses, carriers & customer service
  • Create and run regular performance reports and develop measures to prevent delivery bottlenecks, high return rates and customer service backlogs

Your Talent

  • Bachelor’s degree in Business Administration, Supply Chain Management or similar field
  • Relevant working experience in eCommerce, logistics or related areas (e.g. internship or working student)
  • Experience in coordinating and monitoring internal and external service providers
  • Ability to effectively prioritize multiple tasks in a fast-paced environment
  • Willingness to work independently on assigned tasks with little guidance as well as accept direction on given assignments
  • Proficiency in Microsoft Office. Microsoft Excel is essential
  • Fluent in English and German is a must

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.