Retail Store I Retail Corporate I Sales I E-commerce Team

RETAIL STORE

BACK OFFICE SUPERVISOR

Durban, South Africa
Outlet Springfield

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

  • Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards. 

  • Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Associates and stockroom controllers 

  • Successfully complete all training programs (required per the Role), both Domestic and Global to drive results within the store.  

  • Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers. 

  • Manage and monitor Loss Prevention education and awareness programs. 

  • Directly responsible for Loss Prevention and Operational compliance within store. 

  • Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts 

  • Directly responsible for execution and processing of both incoming and outgoing merchandise 

  • Manage and communicate merchandise opportunities to Store and / or the Assistant Store Manager. 

  • Participate in new store openings and/or store closings; travel may be required. 

  • Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable. Also, responsible for processing employee transactions while adhering to the Associate Discount Policy & Procedure. 

  • Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards. 

  • Maintain physical condition of Store and stockroom according to relevant guidelines and communicate maintenance needs in a timely manner. 

  • Required to comply with all Policies & Procedures

  • Execute all requirements necessary to maintain a safe and compliant working environment for all Staff and Customers. 

  • Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required. 

Your Talent

  • Matric Certificate
  • Strong verbal and written communications skills
  • Must be an excellent organiser and problem solver
  • One to two years of management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear) with results driven track record
  • Ability to train & motivate staff

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.