Senior Manager Consumer Marketing EEMEA Manuel

INFORMATION TECHNOLOGY

ANALYST II, IT APPLICATION SUPPORT

Westford, Massachusetts, United States of America

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

  • Provide second level support to end-users to help to resolve any application problems.  Help troubleshoot, reproduce and resolve reported issues.  Evaluate and isolate unresolved problems.  Escalate as needed internally or to software vendors.  Identify trends and perform root cause analysis
  • May be required to distribute and delegate tickets and tasks to the team.  Shares knowledge and trains team members
  • Identify improvement opportunities within the team and processes.  Help facilitate discussions regarding these opportunities and implement changes
  • Work as part of project team to aid in the rollout of new applications, upgrades and enhancements.  Assist in building the project plan, managing timelines and tasks as needed for these projects
  • Provide on-call and off hours support as required to keep critical applications and systems operational

Your Talent

  • Bachelor’s degree in Computer Science, Business or equivalent work experience is required
  • 5+ years of Application Support experience
  • Must possess strong troubleshooting and analysis skills with the ability to communicate to both technical and non-technical personnel
  • ERP, WMS or Retail Application Support Preferred
  • Must have experience using SQL to Query and general Windows Server Administration
  • Ability to be flexible and adaptable in a changing environment and able to learn new applications, concepts and skills quickly
  • Must be self-organized and be able to work independently with a high level of accuracy and strong attention to detail
  • Knowledge of commonly used concepts, practices and procedures within retail and wholesale industries and experience with Project Management is a plus
  • In mid-2021, the PUMA North America Regional Corporate Headquarters will be moving to a new office located in Somerville, MA. All positions currently located at the Westford office, as well as at our International Boston office, will make this transition

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact: us-hrrecruiter@puma.com

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