Finance

INFORMATION TECHNOLOGY

ANALYST I, IT SERVICE DESK

Westford, Massachusetts, United States of America

SPEED & SPIRIT ist, was uns bei der Arbeit motiviert. Was uns Tag für Tag antreibt. Und immer wieder inspiriert. Jeder Tag bei PUMA ist eine neue Chance. Um die Sport- und Modewelt zu begeistern. In einem Umfeld, das Sportgeschichte schreibt. Das den Teamgedanken lebt. Das Individualität, Vielfalt und Talente fördert. Und das seine Mitarbeiter ermutigt: BE DRIVEN. BE VIBRANT. BE TOGETHER. BE YOU. Klicke einfach auf ONLINE BEWERBEN und folge den Schritten zum Hochladen deiner Bewerbung.

Your Mission

The Analyst I, IT Service Desk position will serve as the main point of escalation for all support issues for both the Corporate and Retail environments.  Additionally, the IT Service Desk Analyst I role will participate in IT projects as well as support hardware and software deployments to corporate and retail store chain end-users.  This role shall follow all Service Desk best practices and protocols, be accountable for their work, and accurately prioritize the urgency and criticality of support incidents. The Analyst I, IT Service Desk should possess a positive, team-oriented attitude and a friendly, customer-focused mindset.  This is a fast-paced and challenging role that requires an individual with excellent organizational and communication skills as well as some tenacity to see problems through to resolution.

  • Strong analytical skills to efficiently troubleshoot a wide variety of technical issues

  • Timely escalation of all unresolved support incidents to Tier II level

  • Provide friendly, customer-focused support centered on communication and follow-through

  • Actively participate and support Service Desk team initiatives

  • Participate in team-based monitoring and managing of the main ticket queue

  • Apply critical thinking and creative problem skills in order to quickly resolve retail store systems issues which includes troubleshooting of retail applications, network infrastructure including MS Windows servers and PC’s, Retail Pro application system, Symantec Endpoint Protection and Cisco Meraki network equipment

  • Collaborate with local and global IT teams on small projects

  • Perform hardware and software deployments to the end-user

  • Assist Service Desk Manager with asset tracking and inventory management

  • Participation in off hours on-call rotation 

Your Talent

  • 1-3 years providing end-user support to a large end-user base in a remote-working environment 

  • College level degree in computer related technologies or demonstrated equivalent experience 

  • Exceptional customer service and interpersonal skills and the ability adapt in a face-paced environment. 

  • Ability to effectively prioritize and organize multiple projects/tasks while maintaining queue workload

  • Working knowledge of Microsoft Windows, O365 Suite including Teams, Active Directory administration

  • Experience with computer imaging processes, Symantec Endpoint or Microsoft Defender, Adobe Creative Suite

  • Hands-on Experience configuring and troubleshooting Dell/HP/Apple laptops/desktops and iPhones

  • Familiarity with basic network protocols and services such as IP, DNS and DHCP, and knowledge of Cisco Meraki network equipment, Retail POS systems, and macOS

Zur PUMA-Gruppe gehören die Marken PUMA, Cobra Golf und stichd. Das Unternehmen vertreibt seine Produkte in über 120 Ländern und beschäftigt weltweit mehr als 14.000 Mitarbeiter. Die Firmenzentrale befindet sich in Herzogenaurach, Deutschland.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact: us-hrrecruiter@puma.com

WESTFORD, MASSACHUSETTS

PUMAs Büro ist umgeben von herrlicher Natur, die tolle Sportmöglichkeiten bietet. Das energiegeladene Team treibt Sport und Mode voran.

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PUMA IT

Be part of the team that enables processes across all fields of business globally. PUMA IT drives to constantly improve services and solutions for everyone, everywhere.

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