Jobs und Karriere bei PUMA - Bewirb Dich für Stellen in unseren Teams für IT, Finance, Logistik oder Business Solutions.

INFORMATION TECHNOLOGY

ANALYST I, IT SERVICE DESK

Somerville, Massachusetts, United States of America

SPEED & SPIRIT ist, was uns bei der Arbeit motiviert. Was uns Tag für Tag antreibt. Und immer wieder inspiriert. Jeder Tag bei PUMA ist eine neue Chance. Um die Sport- und Modewelt zu begeistern. In einem Umfeld, das Sportgeschichte schreibt. Das den Teamgedanken lebt. Das Individualität, Vielfalt und Talente fördert. Und das seine Mitarbeitenden ermutigt: BE DRIVEN. BE VIBRANT. BE TOGETHER. BE YOU. Klicke einfach auf ONLINE BEWERBEN und folge den Schritten zum Hochladen deiner Bewerbung.

Your Mission

The Analyst I, IT Service Desk position will serve as the main point of escalation for all support issues for both the Corporate and Retail environments.  Additionally, the IT Service Desk Analyst I role will participate in IT projects as well as support hardware and software deployments to corporate and retail store chain end-users.  This role shall follow all Service Desk best practices and protocols, be accountable for their work, and accurately prioritize the urgency and criticality of support incidents. The Analyst I, IT Service Desk should possess a positive, team-oriented attitude and a friendly, customer-focused mindset.  This is a fast-paced and challenging role that requires an individual with excellent organizational and communication skills as well as some tenacity to see problems through to resolution.

  • Strong analytical skills to efficiently troubleshoot a wide variety of technical issues

  • Timely escalation of all unresolved support incidents to Tier II level

  • Provide friendly, customer-focused support centered on communication and follow-through

  • Actively participate and support Service Desk team initiatives

  • Participate in team-based monitoring and managing of the main ticket queue

  • Apply critical thinking and creative problem skills in order to quickly resolve retail store systems issues which includes troubleshooting of retail applications, network infrastructure including MS Windows servers and PC’s, Retail Pro application system, Symantec Endpoint Protection and Cisco Meraki network equipment

  • Collaborate with local and global IT teams on small projects

  • Perform hardware and software deployments to the end-user

  • Assist Service Desk Manager with asset tracking and inventory management

  • Participation in off hours on-call rotation 

Your Talent

  • 1-3 years providing end-user support to a large end-user base in a remote-working environment 

  • College level degree in computer related technologies or demonstrated equivalent experience 

  • Exceptional customer service and interpersonal skills and the ability adapt in a face-paced environment. 

  • Ability to effectively prioritize and organize multiple projects/tasks while maintaining queue workload

  • Working knowledge of Microsoft Windows, O365 Suite including Teams, Active Directory administration

  • Experience with computer imaging processes, Symantec Endpoint or Microsoft Defender, Adobe Creative Suite

  • Hands-on Experience configuring and troubleshooting Dell/HP/Apple laptops/desktops and iPhones

  • Familiarity with basic network protocols and services such as IP, DNS and DHCP, and knowledge of Cisco Meraki network equipment, Retail POS systems, and macOS

Zur PUMA-Gruppe gehören die Marken PUMA, Cobra Golf und stichd. Das Unternehmen vertreibt seine Produkte in über 120 Ländern und beschäftigt weltweit mehr als 14.000 Mitarbeitende. Die Firmenzentrale befindet sich in Herzogenaurach, Deutschland.

PUMA ist ein Equal Employment Opportunity (EEO) Arbeitgeber. PUMAs Richtlinien verbieten Diskriminierung oder Belästigung jedweder Art und sichern gleiche Beschäftigungsmöglichkeiten für alle Personen und ohne dabei auf Basis von Hautfarbe, Religion, Herkunft, Geschlecht, sexueller Orientierung, Alter, körperlicher oder geistiger Behinderung, Veteranenstatus oder weiteren, durch geltende bundesstaatliche, staatliche oder lokale Gesetze verbotenen Gründen zu diskriminieren. Für weitere Informationen bitten wir Sie, mit us-hrrecruiter@puma.com Kontakt aufzunehmen.

Copyright-PUMA

PUMA IT

Be part of the team that enables processes across all fields of business globally. PUMA IT drives to constantly improve services and solutions for everyone, everywhere.

Treffe unser Team